Intellect Operations Support Engineer | Dubai, UAE

Capgemini; Dubai; On-site; USD 60,000 - 90,000; Full time

Job summary

A leading company is seeking an experienced application support professional to oversee operational support for Intellect products. The role demands proficiency in system administration, troubleshooting, and collaboration with cross-functional teams for effective incident management and disaster recovery implementation.

Qualifications

• Minimum 4 years of experience with Intellect products.
• Proficient in Sun Solaris 11 and Oracle (9i, 10g, 11g, 19c).
• Strong understanding of SQL and database management.

Responsibilities

• Provide operational support for Intellect applications on a 24/7 basis.
• Troubleshoot application performance metrics and resolve issues.
• Collaborate with infra teams to conduct DR testing and recovery.

Skills

Automation Skills

Troubleshooting

Application Support

Database Management

System Administration

Job description

Minimum 4 years of experience with Intellect products (core, lending, integrator, Armor & ARX).

Job Description

Experiences

• Minimum 4 years of experience with Intellect products (core, lending, integrator, Armor & ARX).

Operational Support

• Production/Non-Prod Intellect application operational support on a shift basis (24/7) for multiple international regions.
• Deployment of Intellect core, lending, collateral, ARX, integrator & interface modules based on approved release notes.
• Installation of Intellect products for new environment setups (SIT, UAT, DEV).
• Intellect EOD environment setup on Unix platform and execution.

• Automation Skills (AppDynamics, Shell Scripting, DB Scripting, Python)

• Handling and evaluating monitoring tools like AppDynamics, SIEM, DAM, and MSB.
• Troubleshooting daily application performance metrics, including heap usage and connection leaks, threshold metrics (e.g., CPU, Memory, response time).
• Providing timely and effective technical support to Intellect operations (business, APM users), resolving daily issues with minimal disruption to core business operations.
• Creating and managing change requests on core application, infra, security, and compliance aspects, including assessing risk, planning, and implementing changes.
• Importing scan results into vulnerability management tools (e.g., RBVM, IRR), prioritizing, tracking vulnerabilities, assessing associated risks, and creating remediation plans.
• Handling IRR-related tasks.

Job Description - Grade Specific

• Proficient in Sun Solaris 11, with expertise in system administration, configuration, and troubleshooting.
• Skilled in Oracle (9i, 10g, 11g, 19c), including database design, development, and management.
• Experienced with WebLogic 8, 10, 12c, with knowledge of application server administration, deployment, and management.
• Familiarity with SFTP, Citrix, F5, Firewall, and Network configuration, including secure file transfer and management.
• Strong understanding of SQL, with the ability to write efficient queries and manage databases.
• Active involvement with BCP team in Disaster Recovery (DR) tasks, ensuring application readiness and effectiveness of business continuity plans.
• Performing monthly OS, DB, and Java patching, including:
  • Patch research and analysis, testing, and validation.
  • Deployment and implementation with infra team support, verification, and reporting.
• Collaborating with infra team to simulate DR scenarios, test recovery procedures, and identify areas for improvement periodically.
• Collaborating with cross-functional teams to investigate, analyze, and resolve application-related IT incidents (Infra, Citrix, F5, Network), ensuring minimal downtime and prompt restoration of Intellect services.
• Following bank policies and processes based on standard procedures and SOP documents.
• Audit support responsibilities.

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