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Intellect Operations Support Engineer

Capgemini

Dubai

On-site

USD 50,000 - 90,000

Full time

2 days ago
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Job summary

A leading company seeks an Intellect Operations Support Engineer in Dubai to provide operational support for Intellect applications. The role requires a strong background in system administration, troubleshooting, and technical support with a focus on uptime and efficiency. Successful candidates will have experience with monitoring tools and database management, as well as automation skills.

Qualifications

  • Minimum 4 years of experience with Intellect products.
  • Proficient in Sun Solaris 11.
  • Skilled in Oracle database management.

Responsibilities

  • Provide operational support on a shift basis for Intellect applications.
  • Deploy Intellect modules and handle application performance metrics.
  • Collaborate with infra team for BCP and DR tasks.

Skills

Automation Skills
Troubleshooting
Monitoring Tools
Database Management
Technical Support
System Administration

Job description

Intellect Operations Support Engineer Job Description

Experiences

  • Minimum 4 years of experience with Intellect products (core, lending, integrator, Armor & ARX).

Operational Support

  • Production / Non-Prod Intellect application operational support on a shift basis (24 / 7) for multiple international regions.
  • Deployment of Intellect core, lending, collateral, ARX, integrator & interface modules based on approved release notes.
  • Installation of Intellect products for new environment setups (SIT, UAT, DEV).
  • Intellect EOD environment setup on Unix platform and execution.
  • Automation Skills (APP Dynamics, Shell Scripting, DB Scripting, Python)
  • Handling and evaluating monitoring tools like APPD, SIEM, DAM, and MSB.
  • Troubleshooting daily application performance metrics, including heap usage and connection leaks, threshold metrics (, CPU, Memory, response time).
  • Providing timely and effective technical support to Intellect operations (business, APM users), resolving daily issues with minimal disruption to core business operations.
  • Creating and managing change requests on core application, infra, security,pliances associated, including assessing risk, planning, and implementing changes.
  • Importing scan results into a vulnerability management tool (, RBVM, IRR), prioritizing, and tracking vulnerabilities, assessing the risk associated with identified vulnerabilities, and creating remediation plans.
  • Handling IRR-related tasks.

Job Description - Grade Specific

  • Proficient in Sun Solaris 11, with expertise in system administration, configuration, and troubleshooting.
  • Skilled in Oracle (9i, 10g, 11g, 19c) including database design, development, and management.
  • Experienced with WebLogic 8, 10, 12c, with knowledge of application server administration, deployment, and management.
  • Familiarity with SFTP, Citrix, F5, Firewall, Network configuration including secure file transfer and management.
  • Strong understanding of SQL, with the ability to write efficient queries and manage databases.
  • Active involvement with BCP team in Disaster Recovery (DR) tasks, ensuring application readiness and effectiveness of business continuity plan.
  • Performing monthly OS and DB, Java patching including : Patch research and analysis, Testing and validation. Deployment and implementation with infra team support, Verification and reporting.
  • Collaborating with infra team to simulate DR scenarios, test recovery procedures, and identify areas of improvement periodically.
  • Collaboration with cross-functional teams to investigate, analyze, and resolve application-related IT incidents (Infra, Citrix, F5, Network), ensuring minimal downtime and prompt restoration of Intellect services.
  • Following bank policies and processes based on standard procedures and SOP documents.
  • Audit support responsibilities.

Job ID xaHtHPU1RaJm

Support Engineer • Dubai, United Arab Emirates

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