Intellect Operations Support Engineer Job Description
Experiences
- Minimum 4 years of experience with Intellect products (core, lending, integrator, Armor & ARX).
Operational Support
- Production / Non-Prod Intellect application operational support on a shift basis (24 / 7) for multiple international regions.
- Deployment of Intellect core, lending, collateral, ARX, integrator & interface modules based on approved release notes.
- Installation of Intellect products for new environment setups (SIT, UAT, DEV).
- Intellect EOD environment setup on Unix platform and execution.
- Automation Skills (APP Dynamics, Shell Scripting, DB Scripting, Python)
- Handling and evaluating monitoring tools like APPD, SIEM, DAM, and MSB.
- Troubleshooting daily application performance metrics, including heap usage and connection leaks, threshold metrics (, CPU, Memory, response time).
- Providing timely and effective technical support to Intellect operations (business, APM users), resolving daily issues with minimal disruption to core business operations.
- Creating and managing change requests on core application, infra, security,pliances associated, including assessing risk, planning, and implementing changes.
- Importing scan results into a vulnerability management tool (, RBVM, IRR), prioritizing, and tracking vulnerabilities, assessing the risk associated with identified vulnerabilities, and creating remediation plans.
- Handling IRR-related tasks.
Job Description - Grade Specific
- Proficient in Sun Solaris 11, with expertise in system administration, configuration, and troubleshooting.
- Skilled in Oracle (9i, 10g, 11g, 19c) including database design, development, and management.
- Experienced with WebLogic 8, 10, 12c, with knowledge of application server administration, deployment, and management.
- Familiarity with SFTP, Citrix, F5, Firewall, Network configuration including secure file transfer and management.
- Strong understanding of SQL, with the ability to write efficient queries and manage databases.
- Active involvement with BCP team in Disaster Recovery (DR) tasks, ensuring application readiness and effectiveness of business continuity plan.
- Performing monthly OS and DB, Java patching including : Patch research and analysis, Testing and validation. Deployment and implementation with infra team support, Verification and reporting.
- Collaborating with infra team to simulate DR scenarios, test recovery procedures, and identify areas of improvement periodically.
- Collaboration with cross-functional teams to investigate, analyze, and resolve application-related IT incidents (Infra, Citrix, F5, Network), ensuring minimal downtime and prompt restoration of Intellect services.
- Following bank policies and processes based on standard procedures and SOP documents.
- Audit support responsibilities.
Job ID xaHtHPU1RaJm
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