Insurance Tech & Compliance Operations Lead

Elseco Limited; United Arab Emirates; On-site; AED 400,000 - 600,000; Full time

Job summary

Elseco Limited is seeking an Internal Operations Lead to drive the development, optimization, and audit of procedures across Lines of Business (Space, Aviation, Energy, A&H) and departments within the MGA platform. You will coordinate CRM, reporting, and governance with cross-functional teams, ensuring compliance and continuous improvement.

You will lead training, audits, and system migrations, while supporting onboarding of new Lines of Business.

Qualifications

• Degree or diploma in a financial, maths or accounting related subject or professional qualification in insurance (e.g., CII).
• Experience in Insurance Operations, 7–8 years preferred.
• Strong ethics and independence in compliance matters.
• Excellent attention to detail and hands-on approach.
• Experience with CRM management and optimisation in MGA environment is a plus.

Responsibilities

• Oversee the full breadth of the elseco Group Underwriting and Claims Manuals and SOPs.
• Review and enhance Underwriting and Claims Manuals across Lines of Business.
• Define, roll out, enforce and embed operational processes into formal procedures.
• Develop and optimize the elseco Group CRM with ATOM collaboration.
• Support business development, capacity raising, broker coordination, and stakeholder engagement.
• Deliver staff training and act as Lead Coordinator for internal audit and MI reporting.
• Coordinate system migrations (e.g., ATOM 3.0) and onboarding of new Lines of Business.
• Provide operational expertise for onboarding and platform governance across the elseco Group.

Skills

CRM management

SQL knowledge

VBA knowledge

Excel proficiency

Ethics & independence

Attention to detail

English communication

Problem solving

Teamwork

Education

Degree or diploma in finance, maths or accounting

CII insurance qualification

Tools

Access

SQL

VBA

Microsoft Excel

Job description

Elseco Limited is seeking an Internal Operations Lead to drive the development, optimization, and audit of procedures across Lines of Business (Space, Aviation, Energy, A&H) and departments within the MGA platform. You will coordinate CRM, reporting, and governance with cross-functional teams, ensuring compliance and continuous improvement.

You will lead training, audits, and system migrations, while supporting onboarding of new Lines of Business.