Insurance Operations Specialist

HUMAN-AI-Z Nexus Technology; Dubai; On-site; AED 70,000 - 120,000; Full time

Job summary

HUMAN-AI-Z Nexus Technology seeks an Insurance Associate to support insurance operations across policy administration, customer service, underwriting coordination, and claims support. You will process applications, quotations, policy issuances, renewals, endorsements, and documentation while coordinating with insurers, brokers, and internal teams.

Role requires strong attention to detail, communication, and analytical skills; familiarity with insurance platforms and data protection is a plus.

Qualifications

• Diploma or Bachelor's degree in Insurance, Finance, Business Administration, Economics, Risk Management, Accounting, or related discipline.
• Strong understanding of insurance principles, policy administration, coverage, premiums, exclusions, claims, renewals, and basic risk concepts.
• Strong attention to detail and accuracy when handling policy documents, customer information, financial data, and claims records.
• Familiarity with Insur Tech, digital claims processing, insurance automation, predictive analytics, AI-assisted underwriting, and automated document processing is advantageous.
• Knowledge of insurance regulations, compliance requirements, data protection, KYC, and industry standards is beneficial.
• Relevant insurance qualifications or professional certifications are advantageous.

Responsibilities

• Process insurance applications, quotations, policy issuance, renewals, endorsements, amendments, cancellations, and certificates.
• Review customer information, coverage requirements, premiums, policy limits, exclusions, terms, and supporting documents.
• Prepare quotations, proposals, policy schedules, certificates, reports, correspondence, and account documentation.
• Respond to customer inquiries regarding policies, coverage, premiums, claims, renewals, payments, and accounts.
• Coordinate with insurers, brokers, underwriters, claims teams, surveyors, adjusters, and service providers.
• Support claims administration by collecting documentation, reviewing claim information, monitoring progress, and communicating updates.
• Maintain accurate customer, policy, claims, transaction, and account records in systems and databases.
• Monitor policy renewal dates, payment schedules, outstanding documentation, and follow-up requirements.
• Assist with premium calculations, invoices, payment processing, reconciliations, and account administration.
• Review insurance documents for accuracy, completeness, and consistency; identify discrepancies and processing issues.
• Support underwriting activities by organizing applications, risk information, customer data, financial information, and supporting materials.

Skills

Attention to detail

Communication skills

Customer service

Analytical thinking

Education

Bachelor's degree in Insurance

Bachelor's degree in Finance

Bachelor's degree in Business Administration

Bachelor's degree in Economics

Risk Management certification

Tools

Insurance-management systems

CRM platforms

Policy-administration software

Microsoft Office

Job description

HUMAN-AI-Z Nexus Technology seeks an Insurance Associate to support insurance operations across policy administration, customer service, underwriting coordination, and claims support. You will process applications, quotations, policy issuances, renewals, endorsements, and documentation while coordinating with insurers, brokers, and internal teams.

Role requires strong attention to detail, communication, and analytical skills; familiarity with insurance platforms and data protection is a plus.