Inside Service Sales Engineering Coordinator

Daikin Middle East and Africa; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

A leading company in the HVAC sector seeks a Service Sales Coordinator based in Dubai. The role entails providing essential support to Service Sales Engineers, handling service quotations, and managing contract documents. Candidates should have at least 5 years of relevant experience, strong communication skills, and a background in engineering or computer science.

Qualifications

• 5+ years of experience in service/sales coordinator role required.
• Basic knowledge of HVAC units preferred.
• Good write up skills and customer-focused attitude necessary.

Responsibilities

• Provide back-office support to Service Sales Engineers.
• Prepare Service Quotations and propose AMC in predefined formats.
• Monitor service sales enquiries and maintain records.

Skills

Good communication skills in English

Client relationship building

Financial competencies

Analytical skill

Multi-tasking skills

Education

Academic Degree in computer science / Degree or Diploma in Engineering

Tools

MS Office (Excel, Word & PPT)

Job description

Job Responsibilities:

• Provide back-office support to Service Sales Engineers with the following task
• Preparing Service Quotation, AMC proposals in predefined formats
• Monitor Service Sales Enquiry on daily basis and maintain the records & follow ups
• Service Order processing, Customer creation, Credit approvals, Service Sales Reports
• Update service enquiries & proposals in CRM and generate reports
• Take the role of service sales engineer on their vacation or in delegation
• Send quotes directly to the customer, ensure the acknowledgment, and clarify the queries raised by customer on products, scope, price, terms & conditions, and logistics
• Maintaining enquiry, quotation, order status reports and updating on daily basis and reporting to management as required
• Manage contract documents, review terms & conditions and renew contracts
• Submit monthly KPI of enquiry response time (enquiry to quotation)
• Follow up for renewals of maintenance contracts directly with customers
• Preparing Proforma Invoice / Advance invoice
• Follow up payments if necessary

Job Requirements:

• Should have good multi-tasking skills as coordinator
• Minimum 5 years of experience in service/sales coordinator role
• Basic knowledge of HVAC units / Technical Background preferred
• Excellent Proficiency in MS office (Excel, Word & PPT) is required
• Good write up skills and customer focused

Education:

• Academic Degree in computer science / Degree or Diploma in Engineering

Skills:

• Good communication skills in English (both written and verbal compulsory)
• Client relationship building
• Financial competencies
• Analytical skill

Personality Attributes:

• Team player
• Initiative
• Energetic
• Confident
• Result-oriented