Inside Sales Representative

H.B. Fuller; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

An established industry player is seeking a dynamic individual to join their sales team. This role is pivotal in generating new business and managing customer relationships, ensuring that clients receive top-notch service and support. The ideal candidate will possess a strong sales background, excellent communication skills, and a customer-focused attitude. You'll be responsible for increasing revenue through lead generation and maintaining customer satisfaction. If you thrive in a fast-paced environment and enjoy working with people, this opportunity is perfect for you to make a significant impact in a collaborative setting.

Qualifications

• 5+ years of experience in Sales, Marketing, or Customer Service in manufacturing.
• Strong PC skills and excellent communication abilities are essential.

Responsibilities

• Generate new sales and manage customer relationships effectively.
• Ensure customer satisfaction and follow up on orders.

Skills

Sales Generation

Customer Management

Excellent Communication Skills

Organizational Skills

Multi-tasking

Customer-focused Attitude

Problem Solving

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Windows

General Office Equipment

Job description

PRIMARY DUTIES

This individual will be the front line to customers and will work with both internal and external customers, primarily over the phone. Portraying a positive, professional, friendly and helpful company image is critical. This position has a variety of responsibilities required to manage, grow and solicit new business to meet their assigned customer’s needs and expectations including, but not limited to:

50% SALES GENERATION

• Increase revenue through new lead generation, new sales to inactive customers and increase sales to existing assigned customers.
• Create sales tools to assist in achieving sales growth.

50% CUSTOMER MANAGEMENT

• Single-Point-of-Contact to customer. Ensure your customer’s needs and expectations are met. Follow through with requests to completion.
• Contact customers who haven’t purchased within 3 months to understand why and take necessary actions to drive future ordering.
• New customer orientation: Conduct introduction and provide welcome packet.
• Follow-up after first order making sure their first transaction with us was highly satisfactory to them.

Minimum Requirements

• Minimum 5 years Sales, Marketing or Customer Service related experience in a manufacturing environment.
• Advanced PC skills: Microsoft Word, Excel, Outlook, Windows, typing and 10-key data entry.
• Excellent communication skills: written, telephone, speaking, reading and listening.
• Individuals in the position must be results oriented, organized, able to multi-task, work in a fast-paced team environment and possess a strong customer-focused attitude: highly personable, accurate, relates well with people, service oriented, and a positive attitude.
• Ability to meet and exceed customer satisfaction, and resolve dissatisfaction.
• Effectively manage work situations of moderate complexity, which could impact company image and/or sales dollars and costs.
• General office equipment: fax, copier, scanner, etc.
• Demonstrates proficiency in the following competencies:
• Responsive to change – Adapts quickly to changing circumstances.
• Individually responsible for results – Engages in activities and experiences that strengthen contribution to the organization.
• Model collaboration and commitment – Focuses on team success before individual success.
• Focus on customers – Creates an experience for customers – delights customers by providing exceptional value and service.
• Demonstrates operational excellence – Continually looks for new and better ways to get things done and shows functional/technical proficiency in work.
• Demonstrates effective self-management – Seeks to understand and act upon improvement opportunities.

LEADER COMPETENCIES:

• Accountability for Results – Translates goals/objectives into actionable plans and results.
• Build and lead effective teams – Attracts and retains the best people. Optimizes peak performance through development & coaching.
• Foster change and innovation – Seeks solutions that strengthen quality, value, service and effectiveness.
• Create value for customers – Anticipates and responds to market trends and opportunities.
• Demonstrate business acumen and business agility – Demonstrates functional/technical proficiency, engages in effective operational and strategic planning.