Inside Sales Engineer

Emerson; Dubai; On-site; AED 80,000 - 120,000; Full time

Job summary

An established industry player seeks an Inside Sales Engineer to join their dynamic team in Dubai. This role involves providing dedicated quote support, collaborating with sales teams, and addressing customer needs across the Middle East and Africa. The ideal candidate will have a strong engineering background, excellent communication skills, and a passion for delivering exceptional customer service. With a commitment to employee growth and a supportive work environment, this innovative firm values collaboration and diversity, ensuring that every team member can thrive and make a significant impact in their role. Join a company that prioritizes your career development and well-being.

Benefits

Medical Insurance Plans

Employee Assistance Program

Tuition Reimbursement

Flexible Time Off Plans

Paid Parental Leave

Vacation and Holiday Leave

Qualifications

• 4+ years of experience in relevant industry with hands-on engineering support.
• Proficient in English, with ability to interpret engineering details.

Responsibilities

• Provide dedicated quote support and handle RFQs for MEA customers.
• Collaborate with sales teams and prepare regular quote reports.

Skills

Technical Decision Making

Customer Support

Engineering Interpretation

Communication Skills

Education

Bachelor's degree in Mechanical Engineering

Fisher Junior Master Red Belt certification

Fisher Field Vue Champion Qualification

Tools

P&ID Drawings

Job description

Job Title: Inside Sales Engineer

Job Summary

Emerson Automation Solutions is where technology and engineering come together to build solutions for the benefit of our customers driven without compromise for a world in action. This position is opened by the Flow Controls Business Unit. The Inside Sales Engineer is based in Dubai, United Arab Emirates or Dhahran, Saudi Arabia and caters to all customers in the Middle East and Africa!

Job Responsibilities

• Responsible for dedicated quote support to a country in MEA.
• Handle Severe service RFQs with mentorship.
• Handle sizing and selection of Special products and related pricing.
• Provide solutions for Obsolete and Inactive products.
• Lead special requirements from customers.
• Coordinate with Pipe team members in Quote to Cash process structure for detailed Quote preparation and Order processing.
• Prepare and lead Fisher quotations on time to customers.
• Provide Applications Engineering Technical and Pricing Support to customers.
• Identify existing and future/potential product gaps based on MEA requirements via global industry segment to drive new product development from the product BU in USA.
• Handle regular portfolio and product gap reviews as well as strategic long-term product roadmaps in conjunction with the FCV MEA business.
• Collaborate with Sales team and support customers/End users in MEA.
• Follow up with customers on a regular basis for status of the quote submitted & purchase order.
• Follow up with internal team & factory for timely delivery of the product and services.
• Perform Technical Applications and Fisher solutions presentations to customers.
• Work with consultants, customers, and end users to get Fisher products and solutions pre-specified/pre-selected.
• Work with customers and end users to update and modify their engineering standards and specifications to gain preference for Fisher.
• Prepare and present regular quote reports for sales team to follow up.
• Provide forecasts for RFQs.
• Arrange all Fisher user documentation and literature for customers.
• Support in troubleshooting and finding solutions to customers' problems and able to support Site Walks.
• Provide support to LBPs/End users for Product modifications & Product capabilities through preparing success stories/identifying industry wise application QBRs.
• Coordinate with Project Management/Order Entry/Customer Order Fulfillment (COF) team to provide clean orders to Factories and over of orders with supporting documents and attend kick-off meetings if required.
• Ensure Emerson Ethics and Trade compliance procedures are closely followed with all business transactions.
• Implement Health Safety & Environment policies as laid by the organization.

Who you are

You are an engineer with hands-on experience supporting customers and interpretation skills related to engineering details and P&ID drawings.

You can make technical decisions based on sound engineering facts & applicable codes.

For this Role you will need:

• Bachelor's degree in mechanical engineering or closely related field (Mechanical/Instrumentation/Chemical Engineering)
• Minimum 4 years of experience in relevant industry
• Fisher Junior Master Red Belt certification or equivalent
• Fisher Field Vue Champion Qualification or equivalent
• Proficient in English Language Written and Spoken.

Preferred Qualifications:

• Sophisticated knowledge in Control valve products MEA Customer specifications and Manufacturing processes
• Knowledge in Quote to Cash processes and Minimum Initial Bid (MIB) strategies and guidelines
• Basic knowledge in various Industry applications in MEA

Our Culture & Commitment to You!

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives because we know that great ideas come from great teams. Our dedication to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family's physical, mental, financial, and social needs. We provide medical insurance plans, Employee Assistance Program, tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans including paid parental leave (maternal and paternal), vacation, and holiday leave.

Our training programs and initiatives focus on end-to-end development from onboarding through senior leadership. We provide a wide range of development opportunities including face-to-face and virtual training, mentorship and coaching, project management, and on-the-job training.

Learn more about our Culture & Values.