Inside Sales Engineer

Emerson Electric; Dubai; On-site; AED 80,000 - 120,000; Full time

Job summary

A leading company in Dubai is looking for an experienced Inside Sales Engineer. This role focuses on customer loyalty through exceptional service, providing technical solutions, and maintaining strong customer relationships. You will be responsible for preparing quotations and addressing customer inquiries, all while upholding high standards of service.

Benefits

Medical insurance plans

Employee Assistance Program

Tuition reimbursement

Paid parental leave

Flexible time off plans

Recognition programs

Qualifications

• Minimum 3 years’ experience in an inside sales role.
• Interpersonal communication skills required.
• Familiarity with CRM software and Oracle is preferred.

Responsibilities

• Prequalify customer requests for quotation to ensure suitability.
• Prepare and submit accurate quotations ensuring on-time delivery.
• Maintain records in CRM and provide technical support.

Skills

Problem Solving

Collaboration

Communication

Motivation

Ability to work under pressure

Education

Bachelor’s degree in engineering (preferably Electronics or Instrumentation)

Tools

CRM software

Oracle

Job description

Job Summary:

We are currently looking for an experienced inside sales engineer you will be primarily responsible to maintain and develop customer loyalty through high levels of service to expand and strengthen the relationship. The Inside Sales Engineer identifies, offers and sells the best solution for the customer’s application; provides commercial and technical support; always aiming to provide the highest standards of customer service in accordance with the Problem Solver principle.

As Inside Sales engineer you will be reporting to the ISE Manager to collaborate with key customers to respond optimally to leads and quote requests.

For this role, your responsibilities will be:

• Prequalify customer requests for quotation to ensure that a quote will meet the customers’ application and operational needs and explore opportunities for additional products or services.
• Prepare and submit timely, technically accurate, and commercially verified quotations.
• Commit to On-Time Delivery of quotes submission
• Drive 1-1-X (One day to quote, one day to load and deliver as per customer request date) to exceed customers’ expectations (meet and exceed Gold Standards)
• Address technical and commercial customer inquiries promptly and accurately.
• Maintain accurate and complete records in CRM, OCM, Oracle, and other tools as required.
• Provide product- and application information to external- and internal customers related to the quotes in progress.
• Communicate with manufacturing locations for queries regarding lead-time, specials, ETOs etc.
• Attend meetings with customers and/or field sales and sales meetings when needed
• Ensure that all technical information communicated is complete, accurate, and timely.
• -Build and maintain strong relationships with key customers by understanding their business needs and providing tailored solutions.
• Support Order Execution to ensure that purchase orders are commercially and technically clean and accurate, and to resolve any technical-related issues that occur during the order cycle.
• -Improve operational efficiency in proposal submission by streamlining processes and ensuring minimal open orders (particularly those on hold due to customer care delays).
• Pro-active management of personal quote backlog in accordance with the agreed procedures.
• Get involved in process improvements, including identifying issues, bottlenecks, etc., and suggesting possible solutions in a timely manner
• Share standard processes and lessons learned with the team to improve collective performance.
• Conduct Due Diligence, Legal and Commercial compliance approval process in collaboration with the Checkpoint Champion
• Attend relevant technical and commercial training as required to maintain a high level of product and process knowledge, including new products as and when released.
• Stay updated on the latest product developments, upgrades, and industry standards.
• Adhere to local and international Emerson Trade Compliance and Quality Management procedures, as well as the Emerson Ethics policy, with respect to all business activities
• Enforce to Emerson’s commitment to Environment, Health & Safety as a core business value
• Other responsibilities as required

Who you are?

• You trust technology and innovation is key in pursuing with world's most significant challenges.
• You are continuously looking forward to developing and improving your professional skills.
• Strong problem solving capabilities
• Motivated & Effective in quick actions
• Good collaborator
• Ability to work well under pressure
• Has worked with teams in remote locations

For this role, you will need.

• Bachelor’s degree in engineering preferably Electronics or Instrumentation.
• Minimum 3 years’ experience in an inside sales role
• Interpersonal communication skills

Preferred Qualifications that Set You Apart:

• Worked in CRM software
• Previously worked on Oracle software
• inquisitive Goal setting skills

Our Culture & Commitment to You!

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our dedication to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide, medical insurance plans, Employee Assistance Program, tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

Our training programs and initiatives focus on end-to end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship, and coaching, project management, and on-the-job training.