Infrastructure Technical Manager

Intertec Softwares; Dubai; On-site; AED 420,000 - 650,000; Full time

Job summary

Intertec Softwares seeks an accomplished Infrastructure Technical Manager to own enterprise-scale operations across hybrid environments. The role demands deep compute, storage, network and backup expertise with strong leadership to drive service excellence and guide multi-tier teams.

The ideal candidate will lead governance, capacity planning, DR readiness and major incident response in a 24x7 enterprise setting within the UAE.

Qualifications

• Extensive experience managing enterprise infrastructure across compute, storage, network and backup domains.
• Proven leadership in 24x7 enterprise-grade environments with strong customer-facing communication.
• Knowledge of ITIL-based governance, SLAs, KPIs and process discipline.

Responsibilities

• Lead end-to-end infrastructure operations across Data Centers, HCI, VMware, storage and backup platforms.
• Oversee Enterprise Network Infrastructure including routing and switching, ensuring availability and performance.
• Act as Major Incident Manager (MIM) for P1/P2 incidents and drive swift recovery and stakeholder updates.
• Plan and govern annual infrastructure calendar, upgrades, patching windows and DR readiness activities.
• Provide technical leadership and mentorship to L1-L3 teams and ensure 24x7 service stability.
• Engage with stakeholders to translate technical risks and improvements into business impact.

Skills

Leadership

ITIL

Stakeholder communication

24x7 operations experience

Vendor management

Tools

VMware virtualization

Windows & Linux administration

Active Directory

Backup & storage management

Monitoring & patching tools

Data Center technologies

Job description

Experience: 20 years (including 57 years in infrastructure leadership roles within large-scale enterprise environments)

Role Overview

We are seeking an accomplished Infrastructure Technical Manager to take full ownership of enterprise-scale infrastructure operations across hybrid environments. This role demands deep technical proficiency across compute storage network and backup domains combined with strong leadership to drive service excellence lead multi-tier technical teams and ensure compliance in complex mission-critical environments.

Key Responsibilities

1. Infrastructure & Technical Operations

• Lead end-to-end infrastructure operations across:


• Data Centers and Hyper-Converged Infrastructure (HCI)


• VMware Virtualization Suite


• Enterprise Backup and Storage platforms


• Active Directory and Email Infrastructure


• Infrastructure tools Monitoring Patch Management and Compliance Tools


• Manage hardware/software lifecycle and refresh activities across compute storage and OS layers.


• Ensure accurate capacity forecasting and performance optimization.

2. Network Infrastructure & Core Services

• Provide technical depth in enterprise networking:


• Routing & Switching Campus & Data Center Networking


• Ensure availability scalability and health across all interdependent infrastructure components.

3. Governance Compliance & Major Incidents

• Ensure full adherence to contractual SLAs and KPIs.


• Act as Major Incident Manager (MIM) for P1/P2 incidents driving swift recovery and stakeholder communication.


• Own technical governance: chair reviews track SIPs and drive continuous improvement.


• Lead RCA Problem Management and IT Risk closure ensuring permanent fixes and documentation.

4. Infrastructure Planning & DR Readiness

• Design and manage the Annual Infrastructure Calendar including:


• Upgrades lifecycle events patching windows and downtime planning


• DR drills BCP testing and compliance audits


• Execute infrastructure modernization and technology refresh programs.

5. Technical Leadership & Team Development

• Lead and mentor multi-tier technical teams (L1 L2 L3 SMEs).


• Provide deep domain-level technical consultation and escalation support.


• Develop and track skill development cross-skilling and succession planning roadmaps.


• Maintain team performance and stability in a 24x7 support environment.

6. Customer & Stakeholder Engagement

• Act as the technical owner and SPOC for all infrastructure operations.


• Lead strategic discussions on infrastructure risks roadmaps and improvements.


• Translate complex technical insights into actionable business impact for stakeholders.

7. Required Skills and Qualifications

7.1 Core Technical Expertise

• Data Center & HCI Operations


• Virtualization (VMware) Management


• Enterprise Backup and Storage Management


• Windows & Linux Administration


• Active Directory & Email Infrastructure


• Monitoring Patch and Compliance Controls


• Enterprise Network Infrastructure


• Lifecycle Management (EOL/EOS)


• Capacity Management


• Disaster Recovery Design Execution & Audit Readiness

7.2 Leadership & Delivery

• 20 years of infrastructure experience


• 57 years in senior infrastructure management roles (Technical)


• Strong grasp of ITIL-based service governance SLAs KPIs and process discipline


• Demonstrated success operating in high-pressure enterprise-grade 24x7 environments


• Excellent leadership presentation and customer-facing communication

7.3 Preferred

• Experience in GCC/UAE enterprise environments is highly advantageous


• Familiarity with regulated government or high-availability sectors

7.4 Desirable Certifications

• ITIL v4 Foundation or higher


• Infrastructure/Network Certifications (e.g. MCSE RHCE CCNP)


• Exposure to Backup DR and HCI tools (technology-agnostic)

Required Experience:

Manager