Infrastructure Support Engineer

Eqvilent; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading company in Dubai is seeking an Infrastructure Support Engineer to provide technical assistance to employees. This role involves troubleshooting, system upgrades, and maintaining documentation. Join a welcoming international team and enjoy personal growth opportunities in a cutting-edge environment.

Benefits

40 paid days off

Cutting-edge hardware and technology

Qualifications

• At least 2 years of experience in IT support roles.
• Proficiency in Linux operating systems.

Responsibilities

• Handle and respond to employee requests via corporate communication platforms.
• Troubleshoot and resolve technical problems involving infrastructure services.

Skills

Problem Solving

Communication

Continuous Learning

Education

Bachelor's degree in Computer Science

Tools

Linux

Python

Bash

Job description

As anInfrastructure Support Engineer, you will play a key role in our team, delivering specialized technical assistance to our company employees, including quantitative researchers, developers, etc. Your responsibilities will include advanced troubleshooting, conducting root cause analysis, and implementing effective solutions to maintain system performance and reliability.

WHAT YOU'LL BE DOING:

• Handle and respond to employee requests via corporate communication platforms
• Troubleshoot and resolve technical problems involving infrastructure services
• Work closely with cross-functional teams to design and implement system upgrades and solutions
• Conduct proactive analysis of infrastructure-related issues and propose improvement recommendations
• Create and maintain documentation of technical procedures and user manuals for reference
• Perform on-site maintenance of servers, Wi-Fi, and corporate equipment as needed

WHAT WE LOOK FOR IN YOU:

• A Bachelor's degree in Computer Science, Information Technology, or a similar discipline
• At least 2 years of experience in IT support roles
• Strong problem-solving abilities with the capacity to manage multiple issues simultaneously
• Proficiency in Linux operating systems and general infrastructure services
• Excellent communication skills, with fluency in English
• A strong desire for continuous learning and professional growth
• Familiarity with scripting languages like Python or Bash is an advantage

WHY SHOULD YOU JOIN OUR TEAM?

• Exciting challenges with ample opportunities for personal and professional growth
• A welcoming international team of highly qualified professionals
• Cutting-edge hardware and technology
• Phenomenally great Dubai office
• 40 paid days off

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