Infrastructure Operations Execution Management

Job Purpose

Manages operations support services & contracts, including governance, risk, performance and financial management.

Key Accountabilities

1. Manages low to high-risk contracts, including governance, risk, performance and financial operations management.
2. Develops contract drafts and procurement documentation, including contract management plans.
3. Uses procurement systems to maintain accurate contract records inclusive of contract spend, contractor performance, risk and outcomes.
4. Monitors and reports on contract performance against KPIs and requirements, identifying and undertaking corrective action as required.
5. Undertakes market research and applies findings to manage and inform contract decisions.
6. Validates invoices and reports and ensures that payment schedules are met.
7. Assesses and prepares contract variations and exemption requests, making appropriate decisions based on risk.
8. Prepares for and facilitates straightforward contract negotiations.
9. Interprets contract requirements, terms and conditions and ensures that all parties understand and deliver on their responsibilities.
10. Develops and maintains effective working relationships with suppliers and customers.
11. Liaises with suppliers and customers to resolve routine contractual issues and escalates more complex issues.
12. Reviews and evaluates expiring contracts and uses the results to shape future procurement strategy.
13. Applies and advises on processes for exercising extension options, contract expiry and transition management.
14. Complies with and applies government and agency disposal procedures. Develops documentation landscaping including contract services management plans & aligns with the organization's goals and legal requirements.

Qualifications:

1. Bachelor of Science in Telecommunication Engineering or related scope field.
2. Leadership and management certifications.

Experience:

1. Minimum 4-5 years of experience in a role in Telecom industry, with involvement in Telecom Services Performance.
2. Understanding of all telecom domains.
3. Advanced understanding of contracts, SLAs, KPIs and services execution monitoring & reporting.
4. Proven hands-on experience in support contracts execution management.

Skills

1. Proven ability to lead large transformation projects.
2. Ability to lead teams and groups.
3. Strong negotiation and facilitation skills.
4. Proven track record of managing vendors.
5. Proven track record in governance and financial management.
6. Strong management skills in a multi-cultural and multi-national environment.
7. Fluent in English and Arabic is an advantage.