Information Technology Support Technician

bid.; Dubai; On-site; AED 80,000 - 100,000; Full time

Job summary

A dynamic IT support firm in Dubai is seeking an IT Support Technician to ensure technical standards and high customer satisfaction. Responsibilities include troubleshooting, system maintenance, and client collaboration. Ideal candidates should have at least 3 years of experience and strong problem-solving skills. Join us to deliver cutting-edge IT support!

Qualifications

• 3 years of experience as a field service representative or in a similar role.
• Experience managing and preserving technical equipment.
• Accustomed to using mobile tools and applications.

Responsibilities

• Collaborate with clients to identify problems and develop solutions.
• Perform installation and maintenance of client systems.
• Assist in developing test and repair processes.
• Perform troubleshooting and problem resolution.

Skills

Critical thinking

Problem-solving

Team player

Interpersonal skills

Effective time-management

Experience with mobile tools

Job description

As an IT Support Technician, you will be responsible for ensuring that all technical and quality standards are met while delivering a high level of customer satisfaction. You will work closely with clients to identify issues and implement the best technical solutions, ensuring minimal disruption to their operations. Your ability to troubleshoot, maintain, and repair various systems will be crucial.

Main Accountabilities:

• Collaborates with clients to identify problems and develop effective technical solutions.
• Responds to or escalate calls within given timeframes. Performs installation and maintenance of client systems e.g. PCs, (mobile phones)
• Develops and maintains client relationships, identifying opportunities to expand service agreements.
• Assists in development of test and repair processes.
• Liaises with help desks, support centers etc.
• Performs trouble shooting and problem resolution.

Requirements and Qualifications:

• 3 years of experience field service representative or similar role
• Experience with managing and preserving technical equipment
• Critical thinking and problem-solving skills
• Team player with effective time-management skills.
• Great interpersonal and communication skills
• Accustomed to using mobile tools and applications

If you are a motivated professional ready to contribute to a dynamic and growing team, we encourage you to apply.

Join us in delivering high-quality IT support!