Information Technology Support Specialist

Andersen in the United Arab Emirates; Dubai; On-site; AED 80,000 - 100,000; Full time

Job summary

A leading IT company in Dubai is seeking an experienced IT Support Specialist to ensure smooth IT operations and safeguard data systems. The role involves providing technical support for hardware and software, managing user accounts, and implementing cybersecurity protocols. Ideal candidates will have a degree in IT, proven troubleshooting experience, and strong knowledge of systems and applications. This position offers a dynamic work environment and opportunities for growth.

Qualifications

• Proven experience in technical support and troubleshooting.
• Strong knowledge of operating systems and applications.
• Ability to implement backup and disaster recovery plans.

Responsibilities

• Provide technical support for hardware and software issues.
• Troubleshoot and resolve connectivity and security problems.
• Install and maintain IT equipment and software.

Skills

Technical support

Troubleshooting

Network/system administration

Cybersecurity protocols

Problem-solving

Teamwork

Education

Degree in IT, Computer Science, or related field

Tools

MS Office Suite

Windows

Mac

Cloud-based applications

Job description

Are you a tech-savvy problem solver with a passion for IT support?

We are looking for an IT Support Specialist to join our team and ensure smooth IT operations while safeguarding the company’s data and systems.

Key Responsibilities:

• Provide technical support for hardware, software, and network-related issues.
• Troubleshoot and resolve IT system failures, connectivity problems, and security incidents.
• Install, configure, and maintain computers, printers, and IT equipment.
• Manage user accounts, email configurations, and access control.
• Provide support for MS Office applications (Word, Excel, PowerPoint, Outlook, Teams), including installation, updates, and troubleshooting.
• Implement and manage data backup and disaster recovery procedures to ensure business continuity.
• Monitor and enforce cybersecurity protocols to protect company data, including firewall management, antivirus updates, and vulnerability patching.
• Identify and mitigate potential security risks through regular system audits and monitoring.
• Maintain IT documentation, inventory, and asset management.
• Coordinate with external vendors for IT-related purchases and services.
• Assist in setting up and maintaining office networks and servers.

Requirements:

• Degree in IT, Computer Science, or a related field.
• Proven experience in technical support, troubleshooting, and network/system administration.
• Strong knowledge of Windows, Mac, cloud-based applications, and MS Office Suite.
• Familiarity with firewalls, intrusion detection systems, encryption tools, and cybersecurity protocols.
• Experience implementing and maintaining backup policies and disaster recovery plans.
• Ability to identify and respond to phishing, malware, and other cyber threats.
• Strong problem-solving skills and ability to work under pressure.
• Excellent communication and teamwork abilities.