Information Technology Support Engineer

RAK PORTS; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

RAK Ports is seeking an IT Support Engineer to enhance operational efficiency within an evolving IT environment. This role offers the opportunity to support a broad range of technologies including networking, cloud services, and IT security. Join a dynamic team focused on innovation and growth in port operations in the UAE.

Benefits

Career development opportunities

Supportive work culture

Innovative work environment

Qualifications

• 3+ years of experience in desktop, server, and network support.
• Certifications in CCNA, VMware preferred.
• Hands-on experience with cloud services and virtualization technologies.

Responsibilities

• Provide first-line support for desktops and peripherals.
• Manage enterprise networking infrastructure, including Cisco routers and switches.
• Support IT security controls aligned with ISO standards.

Skills

Troubleshooting

Networking

Cloud Services

Security Controls

Scripting (Python, PowerShell)

Education

Bachelor’s Degree in IT or related field

Tools

Windows Server

VMware

Cisco

Microsoft 365

Azure

Job description

IT Support Engineer (Network, Cloud & Communication Infrastructure)

Location: Ras Al Khaimah, United Arab Emirates

Type: Full-Time | Department: Information Technology

RAK Ports is looking for a skilled and dynamic IT Support Engineer to join our growing team. This is a fantastic opportunity for a motivated professional to support a complex and evolving IT environment spanning network, cloud services, infrastructure, and IT security.

Key Responsibilities:

• Provide first-line support for desktops, laptops, printers, and other peripherals.
• Troubleshoot and resolve hardware/software and network issues efficiently.
• Support and maintain enterprise networking infrastructure (Cisco routers/switches, WiFi, VPN, SDWAN, MPLS).
• Assist in managing firewalls, hybrid cloud networking (Azure/AWS), and data center systems.
• Maintain Windows Servers, VMware environments, access control, and backup systems.
• Implement and support IT security controls aligned with ISO 27001.
• Support PABX systems (Avaya, Cisco, Unify) and setup of mobile/cloud platforms like Microsoft 365.
• Perform structured cabling (CAT6/7, CAT3, fiber) and maintain IT asset inventories.

Qualifications & Experience:

• Bachelor’s Degree in IT or related field.
• 3+ years of experience in desktop, server, and network support.
• Certifications in CCNA, VMware preferred.
• Hands-on experience with Windows Server, VMware, Cisco, and MS Azure Cloud.
• Strong troubleshooting skills and ability to manage multi-site environments.
• Knowledge of scripting languages (Python, PowerShell) is a plus.

Desired Skills:

• Strong communication and interpersonal skills.
• Solution-oriented with a collaborative mindset.
• Able to work under pressure and manage multiple priorities.
• Familiar with ISO standards (ISO 9001, ISO 27001, etc.).

Why Join Us?

Be a part of a leading organization shaping the future of port operations and logistics in the UAE. At RAK Ports, we foster growth, innovation, and a supportive culture that values your expertise and career development.