Information Technology Support Consultant

Bilfinger Middle East; Abu Dhabi; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading technical services provider in Abu Dhabi is looking for an IT support consultant to assist users with software and hardware issues. Responsibilities include troubleshooting, maintaining records, and improving procedures. Ideal candidates should have a Bachelor's degree or Diploma in IT, with 0-3 years of experience and strong communication skills. Fluency in English is required.

Qualifications

• 0-3 years of experience as an IT support consultant.
• Good understanding of computer systems, mobile devices and other tech products.
• Ability to diagnose and resolve basic technical issues.

Responsibilities

• Perform basic problem solving and assistance on various software applications and hardware systems for users.
• Serve as the first point of contact for users seeking technical assistance over the Ticketing System.
• Identify and suggest possible improvements on procedures.

Skills

MS Office products

IT hardware

English proficiency

Customer service orientation

Problem-solving

Education

Bachelor’s degree or Diploma in IT, Computer Science or relevant field

Job description

Job description

Job Title: IT support consultant

Responsibilities

• Perform basic problem solving and assistance on various software applications and hardware systems for users


• Serve as the first point of contact for users seeking technical assistance over the Ticketing System.


• Perform remote troubleshooting through diagnostic techniques and pertinent questions


• Determine the best solution based on the issue and details provided by users


• Direct unresolved issues to the next level of support personnel


• Record events and problems and their resolution in logs


• Identify and suggest possible improvements on procedures


• Performs routine technical assistance and maintenance duties


• Maintains and updates record keeping system


• Assists with tracking inventory levels of equipment and materials; performs data entry and maintenance of records


• Performs miscellaneous job-related duties as assigned

Requirements and skills

• 0-3 years of experience as an IT support consultant.


• Working knowledge of MS office products, software installations and IT hardware


• Good understanding of computer systems, mobile devices and other tech products


• Ability to diagnose and resolve basic technical issues


• Proficiency in English


• Excellent communication skills


• Customer-oriented and cool-tempered


• Bachelor’s degree or Diploma in IT, Computer Science or relevant field