Information Technology Support Assistant

Confidential; Abu Dhabi; On-site; AED 60,000 - 80,000; Full time

Job summary

A technology support company is seeking an experienced individual for IT support and asset management in Abu Dhabi. The role requires managing helpdesk requests, troubleshooting issues, and maintaining IT inventory. The ideal candidate should possess a relevant degree and have 2-3 years of experience in similar roles. Strong communication and organizational skills are essential.

Qualifications

• 2–3 years of experience in IT helpdesk support and/or IT asset management.
• Familiarity with basic networking concepts.
• Good attention to detail for asset tracking.

Responsibilities

• Provide first-level IT support to end users.
• Manage IT helpdesk requests and ensure timely resolutions.
• Maintain and update IT asset inventory.
• Oversee issuance and return of IT equipment.
• Assist with onboarding and offboarding processes.

Skills

Troubleshooting

Problem-solving

Customer service

Organizational skills

Education

Bachelor’s degree or diploma in Information Technology or related field

Tools

Windows

Microsoft 365

Job description

We are looking for an experienced professional to join our team to provide first-level IT support and manage IT assets effectively.

Key Duties & Responsibilities:

• Provide first-level IT support to end users, including troubleshooting hardware, software, and network issues.
• Manage IT helpdesk requests and ensure timely resolution of incidents.
• Maintain and update IT asset inventory, including laptops, desktops, mobile devices, printers, and other equipment.
• Oversee the issuance, replacement, and return of IT equipment for staff.
• Ensure proper tracking and lifecycle management of all IT assets.
• Assist with onboarding and offboarding processes by preparing and recovering IT resources.
• Support periodic audits and reporting related to IT assets and licenses.

Required Qualifications & Skills:

• Bachelor’s degree or diploma in Information Technology or related field.
• 2–3 years of experience in IT helpdesk support and/or IT asset management.
• Strong troubleshooting and problem-solving skills.
• Familiarity with Windows, Microsoft 365, and basic networking concepts.
• Good organizational skills and attention to detail for asset tracking.
• Excellent communication and customer service skills.

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