Information Technology Specialist

The Meydan Hotel; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel in Dubai is seeking an IT Specialist to manage its network infrastructure and provide technical assistance. Responsibilities include maintaining network components, managing IT services, and providing end-user training. Candidates should have prior IT experience, strong communication skills, and the ability to work under pressure. Knowledge of hospitality IT systems is preferred.

Qualifications

• Previous experience as an IT professional is required.
• Excellent knowledge of network and infrastructure.
• Fluency in English (both written and verbal) is essential.

Responsibilities

• Maintain and configure network components including switches.
• Monitor backups and conduct restores.
• Manage software deployments and upgrades.

Skills

Network configuration

Active Directory management

User support

Communication skills

Teamwork

Education

Certification in IT or related fields

Tools

VMware

CCTV systems

Café systems (PMS, POS)

Job description

Shaped in the form of a wave in motion, The Meydan Hotel is designed for urban elegance. Within fifteen minutes of the airport and close to the heart of the city, the hotel combines contemporary luxury with exceptional dining options, an outstanding infinity pool and a world-class golfing range.

About The Role

The IT Specialist is responsible for providing technical assistance to computer system users and managing the network infrastructure of the resort. The role is responsible for maintaining the continuity of IT services, providing support and escalate issues, responding to enquiries and service requests, and implementing new systems and services as well as providing end-user training. Any and all activities are to be in compliance with the resort standards of operations.

Key Duties And Responsibilities

• Maintaining and configuring network components including switches and wireless access points
• Monitoring backups and conducting restores
• Monitoring the servers including storage and VMware
• Managing software deployments and upgrades
• Assisting in the implementation of major IT projects including system updates, upgrades, migrations and outages ensuring the timeframes are met
• Executing IT Service Desk tickets and requests for all applications including:
• Hotel management systems such as
• PMS, POS, ERP, HR System, Guest request systems, CCTV, Guest internet and IP TV, guestroom AV systems, guest and admin IP telephony (PBX)
• User access management for Active Directory and all applications
• Managing hardware lifecycles including network components, PC’s and mobiles, TVs

Skills, Experience & Educational Requirements

• Previous experience as an IT professional is required
• Excellent active network and infrastructure knowledge
• Hospitality IT experience preferred
• Certification and / or accreditation in IT or related fields from a recognized institute preferred
• Good communication and internal/external customer service skills
• A team player
• Ability to work autonomously and to manage own workload effectively
• Fluency in English (both written and verbal) is essential
• Ability to work under pressure
• Flexible approach to working hours and the ability to respond to urgent service issues and outages