Information Technology Specialist

Provident Real Estate; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

A real estate company in Dubai is seeking an IT Support Specialist to provide hands-on technology support for staff and agents. The ideal candidate will have 1–3 years of experience in IT support, with proficiency in real estate software systems and strong troubleshooting skills. Responsibilities include managing user accounts, maintaining hardware, and supporting mobile device setups. This role offers the chance to work in a dynamic environment within the real estate sector.

Qualifications

• 1–3 years of IT support experience, preferably in real estate or property management.
• Proficiency in supporting software systems commonly used in the real estate industry.
• Strong troubleshooting skills in a fast-paced environment.

Responsibilities

• Provide hands-on support for hardware, software, and networking issues.
• Support mobile devices to ensure accessibility for agents.
• Maintain email systems and user accounts management.

Skills

Technical support

Troubleshooting

Communication skills

Organization

Networking concepts

Education

Bachelor’s degree in Information Technology or related field

Tools

Google Workspace

Windows

macOS

CRM systems

Job description

Looking for an IT Support Specialist to join Provident Real Estate.

Key Responsibilities:

1. Provide hands-on support to real estate agents, administrative staff, and management for hardware, software, and networking issues, ensuring minimal downtime.
2. Support mobile devices, including smartphones and tablets, ensuring agents have access to the tools they need while on the go (Knox Management).
3. Assist with setting up and maintaining email systems and collaboration tools (Google Workspace).
4. Manage user accounts, permissions, and access to critical systems (e.g., property databases, document storage, email).
5. Provide training and documentation to staff on how to use real estate-specific software, ensuring they can efficiently manage listings, track leads, and communicate with clients.
6. Support remote office setups for real estate agents and manage cloud-based platforms (e.g., CRM, data storage, communication tools).
7. Ensure all systems and applications are secure, and assist with maintaining cybersecurity measures tailored to the real estate industry (e.g., client data protection).
8. Keep track of IT inventory, including computers, phones, networking equipment, and software licenses.
9. Collaborate with the IT team to deploy system upgrades, new software, and troubleshooting solutions, ensuring minimal disruption to business operations.

Required Skills & Qualifications:

1. Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
2. 1–3 years of IT support experience, preferably within a real estate or property management setting.
3. Proficiency in supporting software systems commonly used in the real estate industry.
4. Experience with Windows and macOS operating systems, as well as mobile device support (iOS/Android).
5. Familiarity with cloud-based platforms and file-sharing tools (Google Drive).
6. Strong troubleshooting skills and ability to work under pressure in a fast-paced environment.
7. Excellent verbal and written communication skills, with the ability to explain technical issues in a user-friendly manner.
8. Knowledge of networking concepts and protocols (e.g., TCP/IP, DNS, DHCP).
9. Strong organizational skills and the ability to manage multiple tasks simultaneously.