Information Technology Process, Governance & ITSM Consultant

ITHR Technologies Consulting LLC; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A prominent IT consulting firm in Dubai is seeking an experienced Information Technology Process, Governance & ITSM Consultant. The role involves developing and implementing ITSM frameworks, designing processes for operational efficiency, and enforcing governance policies. Ideal candidates should have over 8 years of relevant experience and knowledge of ITIL and ISO standards. Join a fast-paced culture that promotes continuous improvement and professional growth.

Benefits

Certification support

Skills development

Leadership opportunities

Qualifications

• 8+ years of experience in IT governance, ITSM, risk management, or process improvement roles.
• Proven knowledge of ITIL, ISO standards, COBIT, or other ITSM/governance frameworks.
• Strong background in process design, documentation, and continual improvement initiatives.

Responsibilities

• Develop and implement ITSM frameworks to support the full service lifecycle.
• Design, document, and optimize IT processes to improve operational efficiency.
• Establish and enforce IT governance policies and controls.

Skills

IT governance

ITSM

risk management

process improvement

stakeholder engagement

Education

Preferred certifications: ITIL v4, ISO 27001 Lead Implementer/Auditor, ISO 22301, CBCI

Job description

Join Us at ITHR Technologies Consulting LLC

Position: Information Technology Process, Governance & ITSM Consultant

Location: Dubai, UAE | Type: Full-Time | Industry: IT Services | Cybersecurity | Governance & Risk

Responsibilities

• Develop and implement ITSM frameworks (ITIL or equivalent) to support the full service lifecycle from strategy through continual improvement.
• Design, document, and optimize IT processes (e.g., Incident, Change, Problem, Service Request, Configuration Management) to improve operational efficiency and maturity.
• Establish and enforce IT governance policies, controls, and standards in alignment with ISO 27001, PCI DSS, ISO 22301, and other regulatory / compliance frameworks.
• Conduct and lead internal audits, risk assessments, and compliance programs, maintaining up-to-date risk registers and mitigation plans.
• Support business continuity and disaster recovery planning efforts, ensuring service availability and organizational resilience.
• Manage third-party vendor risk, assess data protection requirements, and oversee compliance with security standards.
• Deliver training and awareness programs to embed ITSM and governance practices across the organization.
• Provide metrics and reporting on service performance, process maturity, compliance gaps, and risk trends to senior leadership.

Who You Are

• 8+ years of experience in IT governance, ITSM, risk management, or process improvement roles.
• Proven knowledge of ITIL, ISO standards, COBIT, or other ITSM / governance frameworks.
• Strong background in process design, documentation, and continual improvement initiatives.
• Adept at bridging business and technical needs through stakeholder engagement and clear communication.
• Preferred certifications: ITIL v4, ISO 27001 Lead Implementer / Auditor, ISO 22301, CBCI, or related.

Why Work with ITHR?

• Collaborate with senior consultants and technology leaders in ITSM, cybersecurity, and governance domains.
• Contribute to high-impact transformation projects for regional and global clients.
• Be part of a fast-paced, transparent, and improvement-driven work culture.
• Gain access to certification support, skills development, and leadership opportunities.

Apply Now

Join us in redefining how organizations manage and secure their IT operations.

Reach out via LinkedIn or send your CV to [e-mail]

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