Information Technology Officer

Centro Hotels by Rotana; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading hotel chain in Dubai is seeking a proactive and dynamic IT Officer. Your key responsibilities will involve monitoring computer systems, maintaining hardware, and providing IT support to staff. Ideal candidates should hold a degree in IT and have previous experience in similar roles, showcasing effective communication and customer focus skills.

Qualifications

• Previous experience in IT support.
• Ability to maintain hardware and software logs.

Responsibilities

• Monitor operation and security of computer hardware.
• Serve as primary contact for servicing of computers and printers.
• Respond to user requests and provide adequate support.

Skills

Effective Communication

Customer Focus

Teamwork

Adaptability

Education

Degree in Information Technology

Job description

Job Description

We are currently seeking for passionate and dynamic IT professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As an IT Officer your role will include key responsibilities such as-

• Monitor the operation and security of all computer hardware and ensure that it is operating properly
• Serve as a primary contact for all servicing of computers, printers, etc.
• Maintain a sufficient inventory of all office and computer supplies
• Maintain all hardware and software logs updated as per departmental working procedures
• Maintain the documentation of all hardware configuration and inventory
• Maintain the documentation of the telephone system configuration and all MPT lines
• Understand all the department working procedures and perform the related tasks as described
• Carry out the repairs and maintenance of all PCs, printers, telephones, interactive system, key lock system, etc.
• Maintain all users access request and authorizations (Win2000, E-mail, Opera, Micros, Novell)
• Respond to all users request and provide them with adequate support
  
  

Skills

Education, Qualifications & Experiences

You should ideally have a degree within the information technology field and previous experiences in the same role along with a proven knowledge in the operation and maintenance of the equipment. A good command of English and the ability to fault, find and rectify subsystems are essentials.

Knowledge & Competencies

The ideal candidate will be self motivated with a hands-on and flexible approach and be able to adapt to unpredictable events. You are pro-active and reliable and will thrive working in a busy environment and stay calm under pressure, have attention to details and should possess following competencies-

Understanding Hotel Operations

Effective Communication

Planning for Business

Supervising People

Understanding Differences

Supervising Operations

Teamwork

Adaptability

Customer Focus

Drive for Results