Information Technology Officer

Khalidiya Palace Rayhaan by Rotana; Abu Dhabi; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a proactive IT Officer to ensure the smooth operation of their technology systems. This dynamic role involves monitoring hardware security, providing exceptional support to users, and maintaining essential IT supplies. The ideal candidate will thrive in a fast-paced environment, demonstrating strong troubleshooting skills and a commitment to outstanding customer service. Join a team that values reliability and attention to detail, and contribute to creating extraordinary experiences for guests in a vibrant hospitality setting.

Qualifications

• Degree in IT with experience in similar roles.
• Proven knowledge in operation and maintenance of IT equipment.

Responsibilities

• Monitor and maintain computer hardware and software.
• Serve as primary contact for IT support and repairs.
• Manage user access requests and provide support.

Skills

IT Support

Troubleshooting

Customer Service

Effective Communication

Attention to Detail

Education

Degree in Information Technology

Tools

Win2000

E-mail Systems

Opera

Micros

Novell

Job description

Job Description

We are currently seeking passionate and dynamic IT professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As an IT Officer, your role will include key responsibilities such as:

1. Monitoring the operation and security of all computer hardware and ensuring proper functioning.
2. Serving as the primary contact for servicing computers, printers, etc.
3. Maintaining a sufficient inventory of all office and computer supplies.
4. Keeping all hardware and software logs updated according to departmental procedures.
5. Documenting all hardware configurations and inventory.
6. Documenting the telephone system configuration and all MPT lines.
7. Understanding departmental procedures and performing related tasks.
8. Carrying out repairs and maintenance of PCs, printers, telephones, interactive systems, key lock systems, etc.
9. Managing user access requests and authorizations (Win2000, E-mail, Opera, Micros, Novell).
10. Responding to user requests and providing adequate support.

Skills, Education, Qualifications & Experiences

You should ideally have a degree in information technology and previous experience in a similar role, with proven knowledge of operation and maintenance of equipment. A good command of English and the ability to troubleshoot and rectify subsystems are essential.

Knowledge & Competencies

The ideal candidate will be self-motivated with a hands-on and flexible approach, able to adapt to unpredictable events. You should be proactive, reliable, and thrive in a busy environment while remaining calm under pressure. Attention to detail is crucial. The following competencies are required:

• Understanding Hotel Operations
• Effective Communication
• Planning for Business
• Supervising People
• Understanding Differences
• Supervising Operations
• Teamwork
• Adaptability
• Customer Focus
• Drive for Results