Information Technology Asset & Configuration Manager

Salary: AED 30,000- 32,000 K

Length of Contract: 1 Year

We are seeking a highly skilled and experienced CMDB Solutions Architect for a 1-year contract to lead the design, integration, and implementation of our Configuration Management Database (CMDB) initiative. This role will lead the transformation of our CMDB into a robust, scalable, and integrated system within ManageEngine ServiceDesk Plus to support IT Service Management.

Key Responsibilities:

• Lead the end-to-end design and architecture of the CMDB within ManageEngine ServiceDesk Plus, aligning with ITIL v4 and organizational standards.
• Review and assess the current inventory lists and identify gaps/inconsistencies to be addressed in the implementation.
• Define and implement improvements to CI classification, relationships, attributes, and lifecycle management.
• Define and implement IT and Business Services, and map CI relationships.
• Collaborate with technical experts across infrastructure, networking, clinical apps and engineering, asset management, and Information Security to identify key data sources.
• Integrate the CMDB with the available network discovery tools to support automated discovery and CI updates.
• Develop and maintain CMDB governance procedures, including data quality management, change control, and audit readiness.
• Provide hands-on configuration and scripting within ManageEngine ServiceDesk Plus where necessary.
• Lead data cleansing and normalization efforts, ensuring accuracy, completeness, and consistency of CIs.
• Train and support training and documentation development for ongoing maintenance and sustainability.
• Deliver a comprehensive handover and operational readiness documentation to sustain CMDB operations.

Required Skills & Experience:

• Proven experience in designing and implementing a CMDB in ManageEngine ServiceDesk Plus (mandatory).
• Minimum of 5 years of experience in IT Service Management, with at least 3 years focused on CMDB-related work.
• Strong understanding of ITIL practices, especially Configuration Management, Asset Management, and Change Management.
• Hands-on experience integrating CMDBs with discovery platforms / tools.
• Strong analytical and problem-solving skills to translate technical requirements into effective CMDB configurations.
• Ability to work independently while coordinating across multiple technical and functional stakeholders.
• Excellent verbal and written communication skills