Information Systems Specialist

Job Summary

Providing advanced technical and functional support and consultation for systems such as Ellucian Banner and the Argos Evisions reporting tool, as well as other related systems. Additionally, designing, developing, and implementing solutions using Oracle SQL and PL/SQL to ensure efficiency and smooth operations.

Main Responsibilities

1. Managing and Supporting Ellucian Banner System:
   • Providing functional support to Banner system users (academics, administrators, and students).
   • Configuring the general setup and end-of-term processes based on the needs of various departments.
   • Enhancing system performance by offering developmental solutions for sub-systems and Banner modules.
   • Implementing new features and capabilities in the Banner system, Argos system, and other academic systems.
   • Managing Banner users' permissions.
   • Offering periodic training sessions for faculty, students, and administrators on Banner systems and updates.
   • Providing reports to the supervisor and management regarding service performance and recommendations for improvements.
2. Managing and Developing Reports Using Argos Evisions Reporting Tool:
   • Expertise as Argos Data Block Designer and Report Writer.
   • Designing and developing reports based on business requirements.
   • Creating reports using advanced Argos features (OLAP Data Cube & Charts) to enhance work processes.
   • Understanding of Argos APIs.
3. Writing Database Queries Using Oracle SQL:
   • Writing PL/SQL and SQL queries for data analysis and extraction.
4. Maintenance and Development:
   • Performing system updates to ensure compliance with standards.
   • Identifying system weaknesses, working on improvements, and providing related reports and recommendations.
   • Managing and monitoring other university systems under the Information Systems department.
   • Designing operational and developmental plans for technical systems.
   • Testing software applications to enhance functionalities.
   • Reviewing technical support contracts and making recommendations.
   • Contributing to the IT Center's budget preparation for relevant systems.
5. User Support:
   • Offering training sessions for faculty, students, and administrators on Banner and related systems.
   • Preparing user guides for Banner, Argos, and other systems.
   • Resolving daily issues related to these systems.

Required Qualifications and Experience

1. Academic Qualifications: Bachelor's degree in Information Technology, Information Systems, Computer Science, or a related field.
2. Experience:
   • 3-5 years of experience as a Banner and Argos report writer/designer.
   • Experience in Oracle SQL and PL/SQL.
   • Experience in data analysis and report development.
3. Technical Skills:
   • Advanced knowledge of RDBMS.
   • Ability to write complex SQL and PL/SQL queries.
   • Understanding of ERP system architecture and performance.
4. Soft Skills:
   • Analytical thinking and problem-solving skills.
   • Teamwork and communication skills.
   • Time management and ability to work under pressure.
5. Languages:
   • Arabic (reading, writing, speaking)
   • English
6. Other Responsibilities:
   • Performing additional tasks as assigned by the supervisor within the scope of work.