Informatics Technical Support Specialist

Abbott; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

A leading company in diagnostics seeks a support specialist focused on informatics solutions, providing software installation and training. The role requires technical proficiency in laboratory workflows, excellent communication skills, and a commitment to high-quality customer service. Candidates with relevant degrees and hands-on experience in laboratory information systems are encouraged to apply.

Qualifications

• 1-2 years of relevant experience in diagnostics laboratory informatics.
• Sound understanding of laboratory workflows and technologies.
• Hands-on experience with laboratory information systems is desirable.

Responsibilities

• Provide support for informatics solutions and software installation.
• Deliver product training to end users.
• Identify customer needs and resolve complex problems.

Skills

Communication

Problem Solving

Customer Service

Attention to Detail

Technical Proficiency

Education

Bachelor's or master's degree in computer science, Information Systems, Medical or Hospital Informatics

Tools

MS Office

MS Project

Smartsheet

Job description

Reporting to the TM EMEA TST Manager, you will support defining & designing product requirements and hands-on deliver installation, complex configuration, integration, customer and internal training mainly focused on AlinIQ & Alinity portfolio, GLP & a3600 automation products, both on site and remotely, as well as supporting the tender preparation & submission process related to informatics

What You’ll Do

• Provide comprehensive support for entire informatics solution.
• Partner with Center of Excellence teams to optimize informatics solutions and offerings as well as quality of service.
• Perform software-related installation and configuration processes.
• Deliver structured software application product training to the end user.
• Support post-sales informatics activities and provide expert knowledge.
• Teamwork approach to identify best solution and to be a reliable contributor to skillset improvement.
• Become a trusted advisor to customers
• Identify customer needs, propose solutions, manage and resolve complex problems
• Provide feature / product enhancement input based on customer feedback
• Maintain and assume accountability for a culture of high customer service

Required Qualifications

• Bachelor’s or master’s degree in computer science, Information Systems, Medical or Hospital Informatics or related disciplines or
• 1-2 years of relevant experience installing, configuring and / or maintaining diagnostics laboratory informatics applications.

Special Skills & Knowledge :

• Sound understanding of diagnostics laboratory workflows and related technologies
• Demonstrated understanding of one or more products such as laboratory information systems, middleware and / or analyzer management systems, or inventory management systems used in diagnostics laboratories
• Hands on experience implementing, configuring, training and supporting one or more laboratory information systems mentioned above is highly desirable
• Able to execute assigned tasks satisfactorily with a high degree of commitment and quality, independently
• Technical proficiency with general business applications such as MS Office, MS Project / Smartsheet
• Strong verbal and written communication skills with excellent customer facing capabilities
• Attention to detail and a concern for quality; action oriented for solving problems
• Able to improve and willing to bring ideas forward, mitigate / resolve escalated issues