In-store VIC Ambassador

Alaïa; Dubai; On-site; USD 50,000 - 80,000; Full time

Job summary

A leading fashion house is seeking an In-Store VIC Ambassador to acquire and retain top clients within their boutique. The role requires building authentic client relationships, achieving commercial targets, and demonstrating exceptional professionalism. Candidates should have a minimum of 5 years of luxury retail experience and a passion for fashion to promote a unique client experience.

Qualifications

• Minimum 5 years experience in luxury retail, ideally in fashion.
• Proven track record of developing high net-wealth clients & VICs.
• Fluency in English; multilingual is a plus.

Responsibilities

• Acquire and retain Top Clients within the boutique.
• Collaborate with the HQ VIC & Client Development teams.
• Achieve sales goals and contribute to the boutique’s performance.

Skills

Client-centric mindset

Excellent interpersonal skills

Proactive

Highly organized

Passion for fashion

Tools

Microsoft Office Suite

CRM system experience

Job description

Your main objective as In-Store VIC Ambassador is to acquire and retain Top Clients within your boutique.

You can develop sincere and authentic relationships with your clients, enabling you to build a high-quality client portfolio. Most of your time will be dedicated to client recruitment and interaction.

You demonstrate excellent presentation and consistently display the highest level of professionalism in all behaviors, including communication and teamwork.

You will work in close collaboration with the Regional Retail Manager, Boutique Managers, Boutique Team, and HQ VIC & Client Development teams where required, to propose and implement activities aimed at developing the existing client base.

KEY RESPONSIBILITIES :

1. Activating new VIC clients

• Build your own VIC portfolio by recruiting new clients with strong potential, thereby contributing to the development of the boutique’s client base.
• Identify recruitment channels and participate in events to connect with potential Top Clients.
• Participate in local and international events organized by the Maison.

2. Developing and retaining VIC clients

• Collaborate with the HQ VIC & Client Development teams to propose client initiatives aligned with the brand’s DNA.
• Coordinate the implementation of unique and personalized experiences tailored to your VICs.
• Engage your Top Clients throughout the year via clienteling actions and propose reactivation plans for the client base.
• Ensure the highest level of service before, during, and after each VIC sale.
• Position yourself as a client expert in-store, setting an example for the team, and support colleagues in developing and retaining their client portfolios.
• Proactively collaborate with management on the selection and validation of VIC clients for each activation and event.

3. Contributing to commercial performance

• Be a key player in achieving and surpassing the boutique’s commercial targets and KPIs, while delivering an exceptional, generous, and authentic client experience.
• Achieve sales goals and contribute to the boutique’s performance.
• Monitor and report CRM and performance indicators daily, and report them to management during reviews.
• Master operational aspects of the sales process: stock knowledge, visual merchandising, after-sales, etc.

PERSON SPECIFICATIONS :

• Minimum 5 years experience in luxury retail, ideally in fashion.
• Owns a portfolio of high-end clients & VICs network.
• Proven track record of developing high net-wealth clients & VICs.
• Ability to build and develop strong client relationships.
• Client-centric mindset with proven ability to deliver outstanding client experiences.
• Excellent interpersonal skills and adaptability.
• Highly organized and detail-oriented.
• Proactive, open-minded, and creative.
• Fluent in English; multilingual is a plus.
• Proficiency in Microsoft Office Suite; CRM system experience is a plus.
• Passion for fashion with an eye for detail.

We make hearts beat.

We aim to create a welcoming home and bespoke moments to reveal and empower femininity, nurturing a multicultural community of clients, lasting through generations.” Pieter Mulier

Since its inception, Alaïa is a Parisian Fashion Maison with a Couture soul and timeless beauty.

Azzedine Alaïa, a legendary master of cut, revolutionized fashion in the 80s with sculptural silhouettes. Today, Belgian Creative Director Pieter Mulier continues his pursuit of perfection and modernity, sharing technical mastery and passion for arts. Shape-driven creations and iconic knits are sculpted on the body, interpreting the free beauty of women.