In-store Stock Quality Lead - Abu Dhabi

SEPHORA; Abu Dhabi; On-site; AED 200,000 - 300,000; Full time

Job summary

Join a dynamic team at a leading beauty retailer where you will play a crucial role in operations. This position emphasizes compliance with policies, management of store inventory, and enhancing the customer experience. With a focus on teamwork and organization, you will ensure operational excellence while engaging in continuous learning and development.

Benefits

Community engagement

Culture of empowerment

Learning and growth opportunities

Tools and resources for innovation

Qualifications

• Minimum 3 to 4 years’ experience in operations.
• Minimum 1 year experience in stock or recovery or quality role.
• English – Advanced level.

Responsibilities

• Perform and comply with all Sephora policies and procedures.
• Maintain Sephora’s visual and merchandising standards.
• Ensure client satisfaction and assist with special events.

Skills

Communication

Time Management

Organization

Project Management

Problem Solving

Interpersonal Skills

Education

Intermediate product knowledge

Health and safety procedures knowledge

Job description

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

Key Accountabilities

Operations

• Perform and comply with all Sephora policies and procedures.
• Prepare and track all in and outbound shipping and follow up on transfers and returns of the store.
• Function as Lead of the shipment process ensuring the most efficient receipt of product and supplies.
• Follow Sephora visual and merchandising standards and maintain safety standards.
• Report zone needs (defective/damaged merchandise/fixtures/equipment) to the external or internal client and to Specialist or Manager in-charge.
• Manage deep cleaning programs and obsolete areas on the shop floor and storage rooms.
• Check all products and communicate missing products to Supply Chain and store in-charge.
• Maintain, organize and modify storage rooms as needed.
• Communicate inventory issues/concerns to Supervisors/Store Manager.
• Be aware and assist with special events/animations within the store.
• Assist in reducing company’s expense but not at the cost of client service and cleanliness.
• Controlling the store stationary.
• Update of all audit files on the store shared folder in line with the Backoffice Management guidelines.
• Weekly stock count on negative SKU’s.
• Clearing of demarked items on a weekly basis.
• Clearing of damaged items and maintaining shrinkage report on a monthly basis.
• Ordering the correct quantity of supplies based on the requirements provided.
• Participate in programs to reduce shortage, loss, and inventory control.
• Organize stock supplies, testers, samples, and product assortment
• Thorough knowledge of store layout.
• Liaise with security and helpers’ companies on performance
• Oversee execution of updates for all products per company standards.
• Product assortment in line with BOM guidelines.
• Monitor and observe the helpers and security and feedback to management.
• Assist with all stock management KPIs when needed (Audit, BOM, Stock take, etc.).
• Operate HHT (Handheld Terminal) machine in receiving deliveries/ transfer in.

Store Presentation

• Maintain Sephora’s visual and merchandising standards at in-line with the Category Management team.
• Maintain standards of cleanliness and organization within assigned zone, drawers and shelves.
• Assist in maintaining standards of safety and hygiene of the shop floor and back office.
• Assist in the maintenance of store’s animation and events in accordance with Offer team.
• Make sure that items are priced correctly on the shop floor.
• Complete tasks and daily checklist with the security.
• Maintain the store’s ambiance.

Client Experience

• Follow Sephora Attitude when present on the shop floor.
• Ensure the client’s satisfaction, even in difficult situations, turning to the management team when necessary.
• Demonstrate intermediate product knowledge across all categories and brands.

Education

• Assist in training new joiners (head office/retail) in Sephora to have an overview about operations and the Quality & Recovery Lead.
• Detailed explanation on SIM software and Oracle BI, entailing all the reports.
• Coaching stock team on operational tasks and guide them daily.

Know How

• Keep the knowledge and skills up to date by attending regular training and convention events, either in-class at/with Sephora University, in your store and by connecting and actively using our digital training platform.
• Support and assist all aspects of operations and shop floor where dependent on the business needs.

Relationships

Internal Relationships

• Store team (Store Manager, Supervisor, Beauty Consultants), Area Manager, HR & Training team, Supply Chain team, and Category Management team.

External Relationships

• Suppliers, Brand promoters/managers/trainers, Security, Cleaning team and Contractors.

Job Holder Profile

Training Knowledge

• Intermediate product knowledge.
• Intermediate knowledge on health and safety procedures.
• Good knowledge in merchandising.

Experience

• Minimum 3 to 4 years’ experience in operations.
• Minimum 1 year experience in stock or recovery or quality role.

Languages

• English – Advanced level

Competencies

• Good communication skills.
• Good time management.
• Ability to lift and carry up to 20kg
• Excellent organization and planning skills / basic project management skills.
• Punctual.
• Innovative.

HERE, YOU WILL FIND:

• Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit
• Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead
• Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference

Join us and belong to something beautiful.