In-Room Dining Order Taker - Luxury Resort

Apt Resources; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury resort is seeking a meticulous In-Room Dining Order Taker to deliver exceptional guest service. Responsibilities include taking food and beverage orders, coordinating with kitchen staff, and ensuring guest satisfaction. The ideal candidate has prior experience in high-end dining, excellent communication skills, and knowledge of food preferences. Flexibility to work various shifts is required. Competitive compensation based on market standards.

Qualifications

• Previous experience as an In-Room Dining Order Taker in a high-end restaurant or luxury resort.
• Exceptional customer service and communication skills.
• Strong understanding of food and beverage menus, including dietary preferences.
• Ability to handle a fast-paced environment and keep accurate order records.
• Flexibility to work varied shifts, including weekends and public holidays.

Responsibilities

• Greet guests warmly and provide them with menus, explaining specials.
• Take accurate food and beverage orders using the resort's system.
• Coordinate with kitchen staff for timely and accurate order preparation.
• Ensure guest satisfaction by checking on guests periodically.
• Handle any guest complaints or concerns professionally.

Skills

Customer service

Communication

Food and beverage knowledge

Order management

Ability to work in a fast-paced environment

Education

Bachelor’s degree in Hospitality or related field

Tools

Restaurant management systems

Job description

Overview

Apt Resources is seeking a meticulous and customer-focused In-Room Dining Order Taker to join the team at a prestigious luxury resort in the Red Sea. In this role, you will be responsible for taking and managing guest orders with accuracy and efficiency, providing an exceptional service experience to ensure guest satisfaction. You will interact closely with guests and kitchen staff, ensuring that all requests are fulfilled and creating memorable dining experiences.

Responsibilities

• Greet guests warmly and provide them with menus, explaining specials and recommending items.
• Take accurate food and beverage orders using the resort\'s order management system.
• Coordinate with kitchen staff to ensure timely and accurate order preparation.
• Respond to guest inquiries and preferences regarding menu items while providing knowledgeable suggestions.
• Ensure guest satisfaction throughout their dining experience by checking on guests periodically.
• Handle any guest complaints or concerns with professionalism and urgency.
• Prepare and deliver final bills to guests in accordance with resort standards.
• Maintain cleanliness and organization of the order-taking area at all times.

Qualifications

• Previous experience as an In-Room Dining Order Taker in a high-end restaurant or luxury resort.
• Exceptional customer service and communication skills.
• Strong understanding of food and beverage menus, including dietary preferences.
• Ability to handle a fast-paced environment and keep accurate order records.
• Basic knowledge of using restaurant management systems.
• Flexibility to work varied shifts, including weekends and public holidays.
• Bachelor’s degree in Hospitality, Restaurant Management, or a related field; additional training or certifications are a plus.

As per market standards