Implementation Consultant

Hexagon Asset Lifecycle Intelligence; Dubai; On-site; AED 100,000 - 180,000; Full time

Job summary

Hexagon Asset Lifecycle Intelligence is seeking an Implementation Consultant in Dubai. The role involves the setup, installation, and customization of technical solutions. Responsibilities include client training, troubleshooting, and managing system functionality, supporting successful project execution while working closely with clients and internal teams.

Qualifications

• Mid-Level role requiring a Bachelor’s degree.
• Experience in client-facing roles and technical support.
• Ability to conduct training and manage processes.

Responsibilities

• Manage client access and data transfer for technology solutions.
• Create and maintain process documentation and training users.
• Test applications and troubleshoot any functionality issues.

Skills

Client Management

Technical Issue Documentation

User Training

Process Documentation

Education

Bachelor of Business Administration (Management)

Job description

Bachelor of Business Administration (Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

Hexagon's Asset Lifecycle Intelligence division is seeking an Implementation Consultant. This role involves setup/installation, configuration, and customization of technical solutions, applications, or process designs for clients' purchased or outsourced technology and business outcome solutions. The individual will work independently and closely with senior consultants on requirements gathering, application configuration, testing, and training.

Responsibilities include managing client access, data transfer, creating process documentation, training users, testing systems, and troubleshooting functionality.

• Identify and document technical issues for escalation.
• Provide feedback for product and process improvements.
• Work on-site or remotely with clients.
• Assist in pre-sales activities.
• Train and support less experienced peers.
• Maintain adherence to customer service objectives and support contracts.
• Interface with end users and partners for requirements and support.
• Potentially act as technical lead on projects.
• Identify additional product/service opportunities.
• Perform other related duties as assigned.
• Be prepared to visit customer locations daily during project execution.

Education / Qualifications

Details not specified.

About Hexagon

Hexagon is a global leader in digital reality solutions, combining sensor, software, and autonomous technologies. We help clients design, construct, and operate industrial facilities more profitably, safely, and sustainably. Our technologies provide actionable insights for better decision-making across the asset lifecycle, contributing to safety, quality, efficiency, and productivity, supporting economic and environmental sustainability. Hexagon employs approximately 25,000 people across 50 countries, with net sales around 5.4 billion EUR.

Why work for Hexagon?

Hexagon values innovation and trust, fostering an engaged and supportive work environment. We are committed to diversity and inclusion, ensuring equal opportunities and fairness for all. Respect and authenticity are core to our culture.

Job Details

• Role Level: Mid-Level
• Work Type: Full-Time
• Country: United Arab Emirates
• City: Dubai

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