Impactful IT Field Support Lead — Middle East

CBRE Group, Inc.; Dubai; On-site; AED 240,000 - 320,000; Full time

Job summary

CBRE Group, Inc. is seeking a Team Leader for Field Technical Support to manage a team of six engineers across the Middle East.

You will serve as the primary contact for technical issues and ensure IT services align with business objectives while maintaining high user satisfaction. You will also coordinate office setups, technology deployments, and project timelines, while actively engaging with user communities for feedback and improvement.

Qualifications

• Requires 3+ years in IT management with end-user support focus.
• Excellent written and verbal English for technical docs and multilingual teams.
• Solid knowledge of desktop management, OS, and troubleshooting hardware/software.

Responsibilities

• Lead and manage a team of engineers across the Middle East, primary contact for tech issues.
• Liaise with business leaders to align IT services with business objectives.
• Analyze issues, implement actions, report team performance to leadership.

Skills

IT Management

End-User Support

Team Leadership

Active Directory

MS Exchange

MS Azure

Intune

Office 365

Project Management

Communication Skills

Education

ITIL Certification

MCDST

MCSA

CCNA

MS Office 365 fluency

Tools

Service-Now

Jira

Topdesk

Zendesk

Fresh Works

Job description

CBRE Group, Inc. is seeking a Team Leader for Field Technical Support to manage a team of six engineers across the Middle East.

You will serve as the primary contact for technical issues and ensure IT services align with business objectives while maintaining high user satisfaction. You will also coordinate office setups, technology deployments, and project timelines, while actively engaging with user communities for feedback and improvement.