Identity Operational Engineer - Level 2

Emirates; Dubai; On-site; AED 180,000 - 300,000; Full time

Benefits offered by this job

Travel benefits

Flight and hotel discounts

Job summary

Emirates in Dubai is expanding its Cybersecurity team. The Identity Operational Engineer - Level 2 will perform advanced monitoring, analysis, and investigations to resolve complex security incidents and control issues, guiding Level 1 engineers and validating AI-supported findings.

The role requires a IT degree and a GIAC GCIH certification, with expertise in identity platforms, authentication, and access-control concepts. Join a fast-paced security organization at Emirates.”

Qualifications

• Bachelor-level IT degree and relevant security experience required.
• GCIH or equivalent certification is required or highly preferred.
• Experience with identity lifecycle, authentication, authorisation, and access-control principles.

Responsibilities

• Guide Level 1 engineers and AI-driven decision support to ensure accurate diagnosis.
• Ensure timely resolution of escalated incidents within SLAs.
• Maintain auditable documentation and handovers for incidents and requests.
• Monitor threat, vulnerability and control data; assess impact and act.
• Analyze identity-related risks and validate automated findings.
• Review triage and control activities for proper closure or escalation.

Skills

Identity management

Access control

Incident response

Zero trust

Education

Bachelor's degree in Information Technology

GIAC Certified Incident Handler (GCIH)

Job description

Job Description:

At Emirates, we believe in connecting the world, to and through, our global hub in Dubai; and in constantly innovating to ensure our customers 'Fly Better'.

Join our Cybersecurity team, where we strive to maintain a world-class cybersecurity organisation built on the key principles of People, Process, and Technology, underpinned by executive endorsement of a multi-year strategy for continuous improvement and development. The team protects our digital assets by monitoring threats, responding to incidents, managing vulnerabilities, and ensuring compliance with security policies and regulations.

The Identity Operational Engineer - Level 2

The Identity Operational Engineer - Level 2 will perform advanced cybersecurity monitoring, analysis, and investigations to identify and resolve complex security incidents, threats and control issues. Provide technical guidance to Level 1 engineers, validate AI- and automation-supported findings and response actions, and coordinate with escalation specialists to ensure effective, timely and well-controlled incident resolution.

In This Role, You Will

• Guide Level 1 engineers and the decision support system to ensure correct diagnosis and effective use of approved Al and automation.
• Ensure timely resolution and fulfilment of escalated incidents, service requests and control issues within applicable SLAs.
• Maintain clear, accurate and auditable documentation, operational logs and effective handovers for complex incidents, service requests and control decisions.
• Monitor threat, vulnerability, service-health and control-performance information using approved analytical and automated capabilities; assess business and operational impact and initiate proportionate action.
• Perform detailed analysis of cyber threats, incidents, control failures and identity-related risks; validate Al- or automation-assisted findings and recommend preventative or corrective actions.
• Review operational triage and control-handling activities performed by Level 1 engineers or approved automation, ensuring accurate closure or escalation.
• Create and maintain operational procedures, automation playbooks, knowledge-base content and approved automation workflows, incorporating lessons from incidents and service issues.

Qualification

• Degree or Honours (12+3 or equivalent) in Information Technology and 3+ years of experience in identity lifecycle management, authentication, authorisation and access-control principles.
• GIAC Certified Incident Handler (GCIH) or equivalent certification.

Knowledge/Skills

• Knowledge of administering, configuring and monitoring enterprise identity and access-management platforms and operational workflows.
• Knowledge of infrastructure, cloud, endpoint, server, operating-system and network controls that support secure identity and authentication services.
• Knowledge of directory, database, protocol and web-service concepts supporting identity records, integrations and access controls.
• Practical knowledge of zero-trust, defence-in-depth and operational-resilience principles, including identity queries, basic scripting and approved automation or AI decision-support systems.
• Analyse identity, access and authentication evidence to identify issues and determine appropriate actions.
• Triage and prioritise identity and access requests or issues according to risk, urgency and operational impact.
• Make timely decisions within delegated authority and elevate identity matters to the appropriate access or resolver team.
• Use approved automation and AI tools effectively, validating recommendations and outcomes before progressing identity or access changes.
• Communicate identity and access matters clearly through accurate written and verbal reporting for technical and non-technical stakeholders.

Leadership Role:

No.

Salary & benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it's like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers.

Requirements: