IBM Technology Specialist – Managed Services

Mindtel; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Mindtel in Dubai is seeking an experienced IBM infrastructure specialist to administer and support IBM technologies across on-premises environments. You will manage IBM AIX Power systems, SAN storage (V7000/V9000), Brocade SAN switches, and IBM TSM/Spectrum Protect backups, ensuring proactive monitoring, patching, and documentation.

The role requires ITIL and ISO/ISMS compliance, CAB participation, DR/BCP planning, vendor coordination, and seamless integration with VMware, Oracle, and Microsoft

Qualifications

• Certified IBM infrastructure specialist.
• Experience administering IBM technologies in on-premises environments.
• Strong knowledge of IBM AIX and SAN/storage management.
• Familiarity with backup solutions (TSM/Spectrum Protect).
• Experience aligning ITIL/ISO/ISMS controls with operations.

Responsibilities

• Provide certified IBM professionals for administration and support of IBM infrastructure technologies.
• Manage and support IBM AIX Power systems SAN storage arrays (V7000/V9000) Brocade SAN switches and IBM TSM/Spectrum Protect backup solutions.
• Ensure proactive monitoring preventive maintenance and timely patching of systems.
• Prepare documentation and reports according to agreed templates.
• Coordinate with vendors for escalations and warranty claims.
• Ensure compliance with ITIL processes ISO/ISMS frameworks and company policies.
• Manage and provide access to IBM systems facilities and monitoring tools.
• Approve system changes through participation in the Change Advisory Board (CAB).
• Ensure availability of network connectivity and datacenter resources.
• Define and approve Disaster Recovery (DR) and Business Continuity Plan (BCP) test schedules.
• Integrate IBM infrastructure with VMware Oracle and Microsoft environments.
• Deliver secure reliable and compliant managed services for IBM technologies.

Skills

ITIL

CAB participation

Vendor management

Documentation

Tools

IBM AIX

Power systems SAN (V7000/V9000)

Brocade SAN switches

IBM TSM/Spectrum Protect

VMware

Oracle environments

Microsoft environments

Job description

Job Summary (List Format):

• Provide certified IBM professionals for administration and support of IBM infrastructure technologies.
• Manage and support IBM AIX Power systems SAN storage arrays (V7000/V9000) Brocade SAN switches and IBM TSM/Spectrum Protect backup solutions.
• Ensure proactive monitoring preventive maintenance and timely patching of systems.
• Prepare documentation and reports according to agreed templates.
• Coordinate with vendors for escalations and warranty claims.
• Ensure compliance with ITIL processes ISO/ISMS frameworks and company policies.
• Manage and provide access to IBM systems facilities and monitoring tools.
• Approve system changes through participation in the Change Advisory Board (CAB).
• Ensure availability of network connectivity and datacenter resources.
• Define and approve Disaster Recovery (DR) and Business Continuity Plan (BCP) test schedules.
• Integrate IBM infrastructure with VMware Oracle and Microsoft environments.
• Deliver secure reliable and compliant managed services for IBM technologies.