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IAM Technical Support Engineer

Dautom

Dubai

On-site

AED 120,000 - 180,000

Full time

30+ days ago

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Job summary

An established industry player is seeking a skilled IAM Specialist to manage SailPoint and ForgeRock platforms. In this pivotal role, you will oversee identity governance, user provisioning, and access management, ensuring seamless operations and compliance. Your expertise will contribute to the deployment and maintenance of cutting-edge IAM solutions, enhancing security and efficiency across the organization. Join a forward-thinking team dedicated to innovation and quality, where your skills will make a significant impact on identity management processes and practices. If you are passionate about technology and eager to drive change, this opportunity is for you.

Qualifications

  • Strong experience with SailPoint Identity IQ and ForgeRock platforms.
  • Excellent problem-solving and communication skills required.

Responsibilities

  • Manage end-to-end SailPoint and ForgeRock IAM platforms.
  • Execute day-to-day maintenance and monitoring of IAM infrastructure.

Skills

SailPoint Identity IQ
J2EE / Java EE
Identity and Access Management (IAM)
Problem-solving skills
Communication skills
Troubleshooting skills

Tools

ForgeRock
OpenAM
OpenIDM
OpenIG
OpenDJ

Job description

In this role, you will have the opportunity to work closely with one of our esteemed clients. This client is a global leader known for its commitment to quality and innovation. They have chosen Dautom as their trusted partner for their upcoming projects.

Sailpoint Identity IQ

  • Managing end to end of SailPoint Access Governance and Management.
  • Managing User Provisioning, Access Certifications, Access Request, Workflow, Delegated Administration, and Password Self-Service in SailPoint Identity.
  • Managing SailPoint deployment activities - connector configuration, custom rule development, workflow configuration and development, third party system integration.
  • Establish standards, designs and implementation of appropriate identity and access management processes and controls, which help improve operations and lower risk.
  • Responsible to manage Administration functionality of the SailPoint such as loading data, create roles, create policies, scheduling tasks and certifications and reports.
  • Execute day to day application maintenance & monitoring of Sailpoint infrastructure and functions.
  • Maintaining Records for SLA Breaches, Incoming numbers of Incidents/ Service Requests, Outstanding tickets and revoked tickets for monthly basis.
  • Managing the errors through pending tasks and resolve them.
  • Performed Operational tasks which included executing and scheduling Aggregations and Tasks, enabling/disabling user IDs, password management, creating/scheduling custom reports etc.
  • Handling SOD Policy creation, workgroup creations, creating Entitlements, AD groups, Business/IT roles.
  • Support on live deployment on production environment during releases.
  • Participate in requirements gathering and use case development;
  • Develop technical project plans and aid in project resourcing;
  • Develop and execute test cases and test plans for SailPoint solutions;
  • Experience with IdentityIQ Administration and Implementation;
  • Develop or contribute to technical project plans with regular tracking and reporting;
  • Strong understanding of IAM best practices and standards;
  • Excellent problem-solving and troubleshooting skills;
  • Ability to work independently and as part of a team;
  • Strong communication and interpersonal skills;
  • Prepare product documentation, KB articles, SOPs test cases, test plans and support process;
  • Strong experience with J2EE / Java EE 5 Application Server such as Tomcat, JBoss, WebSphere, or WebLogic.

ForgeRock

  • Manage end to end of ForgeRock Identity and Access Management Platform.
  • Deployment, management & maintenance of ForgeRock platform including OpenAM, OpenIDM, OpenIG and OpenDJ.
  • Development, production support and upgrade activities for ForgeRock application.
  • Execute day to day application maintenance & monitoring of ForgeRock infrastructure and functions.
  • Responsible to manage administration functionality of the ForgeRock.
  • Manage Access management, Identity Federation, Multi-factor authentication, Risk-based authentication across.
  • Thorough understanding and work experience for technologies such as Header based Single Sign On, SAML, OAuth, etc.
  • Manage ForgeRock integration with SaaS application like Azure, M365, D365 etc.
  • Manage ForgeRock integration with COTS and non-COTS applications.
  • Develop or contribute to technical project plans with regular tracking and reporting;
  • Strong understanding of IAM best practices and standards;
  • Excellent problem-solving and troubleshooting skills;
  • Ability to work independently and as part of a team;
  • Strong communication and interpersonal skills;
  • Prepare product documentation, KB articles, SOPs test cases, test plans and support process;
  • Strong experience with J2EE / Java EE 5 Application Server such as Tomcat, JBoss, WebSphere, or WebLogic.
  • Must have a thorough understanding and work experience for technologies such as Header based Single Sign On, SAML, OAuth, etc.
  • Experience with ForgeRock OpenIDM (Identity management) system for On-time provisioning / de-provisioning.
  • Experience working with LDAP directories like OpenDJ.
  • Should have good developer skills - Java/J2EE.
  • Experience in Azure services.
  • Troubleshooting skills are a must.
  • Should be able to work independently as well as in a group environment.
Required Skills:
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