Human Resources Specialist

JD.COM; Dubai; On-site; AED 120,000 - 150,000; Full time

Job summary

A leading company in e-commerce is seeking an HR Operations Specialist in Dubai to manage overseas HR services. The role will involve enhancing operational efficiency through process optimization, coordination across teams and introducing automation tools. Ideal candidates should have strong HR experience and proficiency in English.

Qualifications

• Minimum 3 years in HR Shared Service Center, supporting international HR operations.
• Experience in SSC process optimization and digital tools.
• Strong cross-functional communication skills.

Responsibilities

• Oversee daily overseas HR services and employee lifecycle processes.
• Standardize HR processes and optimize compliance with regulations.
• Coordinate between headquarters and overseas HR/business teams.

Skills

Communication

Process optimization

Documentation

Cross-functional coordination

Proficient in English

Tools

Automation tools

Job description

HR Operations Specialist

Job Responsibilities & Objectives:

1. Responsible for daily operations of overseas HR services, ensuring efficient execution of global employee lifecycle processes including onboarding, offboarding, transfers, and international assignments.
2. Standardize and document overseas HR processes, continuously optimize related manuals to ensure consistency and compliance with local regulations across different countries/regions.
3. Act as a liaison between headquarters and overseas HR/business teams to coordinate and resolve employee inquiries and urgent issues.
4. Regularly follow up on service satisfaction and business needs related to overseas HR operations to improve Shared Service Center (SSC) performance.
5. Introduce automation tools (e.g., RPA) to simplify repetitive tasks and enhance the efficiency of SSC services.

Job Requirements:

1. Minimum of 3 years of experience in an HR Shared Service Center, with a background in supporting international HR operations or cross-border personnel processes.
2. Proven experience in SSC process optimization, with the ability to improve efficiency through standardization and digital tools.
3. Strong cross-functional communication skills, capable of coordinating among HQ, regional HR teams, and third-party service providers.
4. Proficient in English and able to use it as a working language.