Human Resources Manager | Waldorf Astoria Dubai Palm Jumeirah

Hilton; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

Join Hilton as a Human Resources Manager, where you will play a vital role in fostering exceptional team member experiences within an ultra-luxury hotel environment. This position requires expertise in employee relations, HR operations, and a deep understanding of luxury service culture, ensuring compliance and excellence in HR functions for the hotel.

Qualifications

• Minimum 5 years of HR experience, preferably in ultra-luxury hospitality.
• Deep understanding of luxury service culture.
• Fluency in English; additional languages are a plus.

Responsibilities

• Provide and deliver first-class employee relations services.
• Assist with HR strategy, focusing on succession planning.
• Manage employee relations issues confidentially.

Skills

Interpersonal skills

Communication

People management

Flexibility

IT proficiency

Education

Bachelor's degree in Human Resources

Hospitality Management

Job description

The Human Resources Manager plays a vital leadership role in creating a culture of excellence, engagement, and service within an ultra-luxury hotel environment. This position ensures that all HR functions are executed to the highest standards, in alignment with the hotel’s brand values, service philosophy and regulatory requirements.

What will I be doing?

As a Human Resources Manager, you are responsible for providing first-class employee relations services to the hotel to deliver an excellent Team Members experience. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Provide and deliver first-class employee relations services to the hotel
• The Human Resources Manager supports the Director of Human Resources and assumes full departmental leadership in their absence.
• Assist Director of Human Resources with HR strategy, with a large focus on succession planning and retention.
• Assist with the day-to-day administration of the Human Resources operations, focusing on maximizing the capabilities of the team by reviewing the coordination of initiatives and activities and ensuring all Human Resource standards are being adhered to.
• Provide guidance, counsel and appropriate assistance to managers and team members on a variety of team member relations matters, policies, practices and procedures. Responsible for ensuring that the culture is reinforced and that team member needs and business needs are considered when recommending solutions.
• Ensure completion of Management reports and for Head Office.
• Control costs when possible and assist in meeting hotel/departmental financial targets.
• Ensure the Human Resources department complies with all company and hotel policies and procedures.
• Advise and assist with the interpretation and consistent application of HR policies and procedures and applicable legislation
• Manage employee relations issues in the hotel in a confidential manner, including disciplinary action and grievances
• Investigate and make recommendations for resolving team member concerns, to include gathering and analyzing information, applying relevant policies, laws, and past practice to reach conclusions while maintaining strict confidentiality
• Responsible for heart of house efficiencies, such as environmental policies and cost savings
• Responsible for Corporate Social Responsibility in keeping with Hilton Worldwide initiatives
• Oversee the planning and execution of the hotel recognition program and team member events
• Assist with planning team member engagement initiatives.
• Assist with managing team member accommodation and team member arrival experience, as well as social activities
• Foster and promote positive team member relations through an environment that encourages open communication, trust and mutual respect
• Manage the Human Resources Information System ensuring data integrity and proper documentation.
• Work with local organizations and schools to promote the hospitality industry.
• Ensure completion of training for hotel security, fire regulations and other health and safety legislation.

What are we looking for?

A Human Resources Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Bachelor's degree in Human Resources, Hospitality Management, or related field.
• Minimum 5 years of HR experience, preferably in ultra-luxury hospitality.
• Deep understanding of luxury service culture and exceptional interpersonal skills.
• Professional, discreet, and emotionally intelligent approach to people management.
• Strong working knowledge of labor laws and HR best practices.
• Fluent in English; additional languages are a plus.
• Positive attitude
• Good communication and people skills
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work under pressure
• Ability to work on their own or in teams
• IT proficiency

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all.