Human Resources Associate

Teleperformance Global Services FZ-LLC; Dubai; On-site; AED 45,000 - 65,000; Full time

Job summary

A leading company in Dubai is looking for an HR associate to manage employee inquiries, process HR transactions, and ensure quality service delivery. The ideal candidate will possess strong administrative, organizational, and interpersonal skills alongside a relevant educational background. This position involves working within SLAs and requires the ability to handle confidential information sensitively.

Qualifications

• Some experience in Human Resources or experience in a call center.
• Ability to handle sensitive employee issues confidentially.
• Process driven and solution-oriented.

Responsibilities

• Responds to inquiries via phone and email based on SLAs.
• Processes routine HR transactions and maintains HR databases.
• Performs quality assurance reviews on transactions.

Skills

Administrative skills

Organizational skills

Interpersonal skills

Research skills

Problem-solving skills

Education

Associate's degree in Human Resources

Bachelor's degree in Human Resources (preferred)

Job description

• Resolves questions received via various channel support streams including but not limited to phone, email and helpdesk tickets; logs all calls and chats requiring further research, follow-up, and/or action.
• Provides superior customer service to all employees by promptly responding to employee and vendor inquiries within Service Level Agreement (SLA) guidelines.
• Processes and maintains routine HR transactions in HR information systems and databases, collecting required back-up documentation as needed; retains documents in document retention systems.
• Performs administrative tasks, including processing life-cycle transactions such as unemployment claims, HR Forms, Verification of Employment, offboarding letters, etc.
• Perform quality assurance reviews on electronic and manual transactions.
• Escalates more complex inquiries and issues to the HR Shared Services Supervisor or the appropriate Center of Excellent (COE) team or team member.

Desired Candidate Profile

• Associate's degree in Human Resources or other applicable field of study, or equivalent experience. Bachelor's degree preferred.
• Some experience in Human Resources or experience working in a call center environment strongly preferred.
• Must have the ability to handle diverse employee issues and data in a confidential and sensitive manner.
• Excellent administrative, organizational and interpersonal skills, with the ability to remain positive under pressure.
• Effective research, problem-solving, and follow-through skills.
• Process driven and solution oriented.
• Must be able to work flexible and additional hours as necessary