HR Operations Manager – People Operations (Shared Services)

TASC Outsourcing; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in Dubai is seeking an HR Operations Manager to lead the centralized HR operations team. You will oversee the execution of employee lifecycle processes and ensure compliance with labor laws, while enhancing HR service delivery through standardization and automation.

Qualifications

• 8-10 years of progressive HR experience, including 3-5 years in leadership.
• Experience in a shared services model or large matrixed organization preferred.
• Strong knowledge of labor laws and HR policies.

Responsibilities

• Lead HR Shared Services team in onboarding, offboarding, and records management.
• Ensure compliance with local labor laws and company policies.
• Drive process improvement in HR operations.

Skills

Leadership

Communication

Problem-Solving

Stakeholder Management

Education

Bachelor’s degree in Human Resources

Master’s degree in a related field

Tools

HRIS systems (SAP, Workday, Oracle, SuccessFactors)

Job description

• Role - HR Operations Manager
• Type - Permanent
• Salary - upto 21000 AED

Job Summary:

The HR Operations Manager – Shared Services will be responsible for leading and managing the centralized HR operations team, ensuring efficient delivery of end-to-end HR services. This role will oversee the execution of employee lifecycle processes, compliance, HR systems, payroll coordination, and continuous improvement of HR service delivery within a shared services environment.

Key Responsibilities:

• Lead the HR Shared Services team in delivering core HR services, including onboarding, offboarding, employee records, leave management, benefits administration, and HR helpdesk support.
• Ensure timely and accurate processing of HR transactions and documentation in line with company policies and local labor laws.
• Oversee HRIS data accuracy and integrity; act as point of contact for HR system enhancements, updates, and integrations.
• Develop and monitor SLAs and KPIs for HR operations performance and customer satisfaction.
• Partner with payroll, finance, and IT teams to streamline processes and ensure seamless employee experiences.
• Drive standardization, automation, and process improvement across all HR operations.
• Ensure compliance with labor laws, data protection regulations, and internal audit controls.
• Manage reporting and analytics for HR operations and provide actionable insights to leadership.
• Train and support the HR Shared Services team to deliver high levels of service and operational excellence.
• Serve as escalation point for employee queries or complex HR operational issues.

Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or a related field (Master’s preferred).
• Minimum 8–10 years of progressive experience in HR, with at least 3–5 years in an HR operations or shared services leadership role.
• Experience working in a shared services model or large matrixed organization is preferred.
• Strong knowledge of HRIS systems (e.g., SAP, Workday, Oracle, SuccessFactors).
• Solid understanding of labor laws, HR policies, and best practices.
• Demonstrated expertise in process improvement, service delivery metrics, and compliance.
• Strong leadership, people management, and communication skills.
• Excellent problem-solving and stakeholder management capabilities