HR Manager - Transport (Arabic Speaker)

SERCO Limited; Abu Dhabi; On-site; AED 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Human Resources Manager to enhance HR services across its Transport and Airport sectors. This role involves collaborating with HR Business Partners, advising line managers, and implementing effective performance management programs. The ideal candidate will possess strong interpersonal and communication skills, along with a solid understanding of UAE labor laws. Join a forward-thinking company that values continuous development and offers a vibrant work environment where your contributions will significantly impact the organization’s success.

Benefits

Health Insurance

Training and Development Programs

Flexible Working Hours

Annual Leave

Performance Bonuses

Qualifications

• 5-7 years of HR experience, with a focus on performance management.
• Strong knowledge of UAE and KSA labor laws is essential.
• Experience in a multi-cultural environment is preferred.

Responsibilities

• Implement HR strategies that support business objectives.
• Provide coaching to line managers on employee relations.
• Lead HR projects and manage mobilizations of contracts.

Skills

Performance Management

Employee Relations

Interpersonal Skills

Communication Skills

Project Management

Education

University Degree in HR or related field

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

SAP

Success Factors

Power BI

Job description

We are looking for a Human Resources Manager who willwork with our HR Business Partner and directly with the business and all people managers to deliver exceptional HR services that meet the changing demands of the Serco business. The HR Managerwill interact with the Central HR and HR Shared Services, and will be a focal point of contact for the Contract Manager and the Transport support team and support the management of the any thirdparty partners supporting the delivery of the contract.

The ideal candidate should have experience in developing and implementing performance management programmes. Has experience of advising line managers on general HR and employee relations issues. An individual with strong communications and interpersonal skills, high level of presentation and facilitation skills.

This role is based in Abu Dhabi, and will primarily support our Transport and Airport sectors.

Key Accountabilities

• Works with both the HR Business Partner and HR Shared Services Management to agree and implement strategies that support business objectives.
• Liaises with people managers regarding the people issues related to procedures and policies and ensures that people managers work within the defined policy & procedures using the HR Service Now and HR Case Management team.
• Provides coaching and mentoring to line managers on employee relations, talent reviews performance management and succession planning, internal policies and procedures, pay review, talent management, absence management and people transition management.
• Responsible for ensuring the quality of induction within their business units and ensuring the contract specific induction for people managers and employees is completed.
• Plan, design, deliver and implement a successful training and development programme as when required by the contract and sector across different geographies.
• When required, work closely with external training provider to establish training content and modules to be rolled out to internal and external members of staff.
• Support the development of training interventions from both internal and external sources to uplift the standards of the company’s expertise and competency levels.
• Ensure the on-going competence of all team members and arrange any training that may be required to ensure up-skilling and continuous development of staff capability.
• Collaborates with senior management to develop and disseminate appropriate Nationalization policies and procedures and advises internal stakeholders on the relevant policies and procedures of the programme.
• Provide professional expertise and support in the design, development and implementation of the talent review process that is required to achieve business goals and results in the creation of an internal bench of top talent.
• Collect, analyze and maintain data gathered to inform targeted leadership development (e.g., succession planning, exit interview analysis, recruitment, leavers management and attrition analysis).
• Lead and manage HR projects collaborating with different stakeholders as of when required by the business and function.
• Lead mobilizations and demobilization of contracts within the sector.

Desired Candidate Profile

• Completed university degree in related field from reputable university.
• 5-7 years of experience across varied HR areas, ideally worked as HR generalist and demonstrated expertise with performance management; minimum 3 years on a managerial experience.
• Experience working in a multi-cultural environment ideally in a large international company.
• Middle East and Airport experience preferred.
• Broad knowledge of UAE and KSA labour laws and legislations highly required.
• Specific HR focused qualification e.g. CIPD part-qualified or equivalent
• Strong knowledge in job evaluation, pay scale and structures, compensation and benefits and organizational design.
• Solid knowledge of employee relations, grievance, disciplinary and ‘speak up’ process.
• Proficient in Microsoft applications (Excel, Word, PowerPoint, Visio, MS Forms)
• Preferably with Lean Six Sigma Certification (Yellow Belt/Green Belt/Black Belt Certified)
• Project Management Skills (Prince 2 or PMP certified is desirable).
• Demonstrate breadth of understanding of core HR services and ideally systems (e.g. SAP, Success Factors and Data Management systems – Power App, Power BI)
• Ability to communicate in the Arabic language (speaking, reading and writing).

Employment Type

Full Time

Company Industry

• Facilities Management

Department / Functional Area

• HR
• Human Relations
• Industrial Relations

Keywords

• Logistics Recruitment Manager
• Supply Chain HR Specialist
• HR Officer - Logistics
• Transport Talent Manager
• Transport Workforce Manager
• Talent Acquisition
• Transportation HR Manager
• Logistics Recruitment

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Serco operates in five major geographies: UK, Europe, Americas, Middle East, and Asia Pacific) and a global BPO services business (Serco Global Services – SGS).Serco was established in the Middle East in 1947. The business has matured rapidly in recent times, growing from £46.3mn in 2008 to £140mn in 2010 to £300mn in 2014. Its portfolio includes Light Rail, Air Traffic Control, Integrated Facilities Management and Technology, with Healthcare and Vocational Training as key emerging sectors. Serco runs the iconic world class Dubai Metro and is also responsible for most of the Air Traffic control business across the Middle East, including Dubai Airport. Zayed University and Cleveland Clinic Abu Dhabi are key Facilities Management contracts.

SERCO Limited

Serco operates in five major geographies: UK, Europe, Americas, Middle East, and Asia Pacific) and a global BPO services business (Serco Global Services – SGS).Serco was established in the Middle East in 1947. The business has matured rapidly in recent times, growing from £46.3mn in 2008 to £140mn in 2010 to £300mn in 2014. Its portfolio includes Light Rail, Air Traffic Control, Integrated Facilities Management and Technology, with Healthcare and Vocational Training as key emerging sectors. Serco runs the iconic world class Dubai Metro and is also responsible for most of the Air Traffic control business across the Middle East, including Dubai Airport. Zayed University and Cleveland Clinic Abu Dhabi are key Facilities Management contracts.

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