HR Coordinator - Manpower Optimisation

Emirates Flight Catering; Dubai; On-site; AED 201,000 - 312,000; Full time

Benefits offered by this job

Two duty meals provided at EKFC

Health and wellness coverage

Paid time off and public holidays

Performance-based annual bonus and SAR

NAJM Awards recognition

Job summary

Emirates Flight Catering (EKFC) is seeking a skilled Workforce Planning Analyst to collect and maintain manpower data, analyze utilization, attendance and productivity, and prepare dashboards for management reviews. You will support budget processes, validate business cases and coordinate planning meetings across functions.

Ideal candidates will have a strong background in data analysis, advanced Excel and Power BI, and experience in catering or airport operations.

Qualifications

• Bachelor's degree in industrial engineering, mathematics, business administration, or similar discipline.
• Minimum 5 years of experience in resource management or manpower planning; at least 1 year in catering/airport operations.
• Working experience with airport resource management systems is an added advantage.

Responsibilities

• Collect, validate and maintain manpower data and related systems for reliable planning.
• Analyze workforce utilization, attendance, productivity, overtime and absenteeism to identify trends.
• Prepare reports, dashboards and KPI trackers for management decisions.
• Support budget submissions and validate manpower business cases with historical data.
• Coordinate planning meetings, track actions and ensure SLAs are met.

Skills

Data analysis

Storytelling

Stakeholder management

Education

Industrial engineering degree (Bachelor's)

Mathematics

Business Administration

Tools

Advanced Excel

Power BI

Job description

Collect, validate and maintain manpower data (utilization, attendance, absenteeism, overtime, productivity and roster information), together with the related databases, templates and workforce management systems, keeping them aligned with approved organizational changes, to ensure accurate, complete and reliable data for manpower planning.

Support in analyzing workforce utilization, attendance, productivity, overtime and absenteeism data to identify trends and exceptions, and provide clear inputs to manpower planning reviews.

Prepare and maintain routine workforce reports, dashboards, KPI trackers and presentations to give management timely and consistent information for manpower planning decisions.

Prepare manpower reports and supporting documentation for audits, compliance reviews, Company reviews and manpower validation exercises, so that requirements are met with accurate and traceable records.

Assist in preparing manpower budget templates, collect and consolidate departmental submissions, and support the budget review process, ensuring submissions are complete and consistent.

Support the validation of manpower business cases by verifying them against available reports, historical data and the approved manpower budget, so that approval is based on factually verified and accurate information.

Coordinate manpower planning meetings, document minutes, track action items and follow up with stakeholders, to ensure agreed deliverables are completed as per defined SLAs.

Support manpower planning improvement initiatives by documenting processes, testing system enhancements and monitoring implementation progress, to improve the efficiency and accuracy of planning activities.

Prepare rosters and shift plans in line with established rules (rest days, shift limits, engagement norms) and use system tools to simulate what-if scenarios, to ensure operational feasibility and adherence to budget.

Qualifications

Education Qualification:

• Bachelor’s degree in industrial engineering, Mathematics, Business Administration, or similar discipline.

Work Experience:

• Minimum 5 years of experience in resource management, manpower planning or similar discipline out of which minimum 1 years’ experience in catering, airport, or similar operations.
• Working experience in Airport resource management systems within a large organization is an added advantage.

Skills:

• Strong data collection, analysis and storytelling skills.
• Proficiency in Advanced Excel and Power BI for analysis and reporting.
• Strong attention to detail with a focus on accuracy and data quality.
• Good commercial awareness and understanding of manpower cost considerations.
• Ability to listen, advise, influence and negotiate effectively with stakeholders.
• Strong planning and organizing skills with the ability to manage multiple priorities.

At Emirates Flight Catering (EKFC), our people are at the heart of everything we do. As one of the world’s largest catering and hospitality services providers, we deliver excellence at scale—supporting airlines, hospitality brands, and global events every day. Our success is driven by the passion, professionalism, and commitment of our teams.

Why Work With Us

At EKFC, your role matters. Whether you work in operations, engineering, corporate services, or support functions, you contribute to delivering safe, reliable, and high‑quality services every single day.

You’ll be part of:

• A globally recognised organisation within the Emirates Group ecosystem
• A diverse, multicultural workforce united by shared standards and values
• A fast‑paced, operational environment where responsibility and professionalism matter
• A workplace that values integrity, accountability, and continuous improvement

Life at EKFC

What you can expect:

• Collaborative and approachable leadership
• A diverse, multicultural team
• Open communication and transparency

We offer a competitive benefits package designed to support your well-being:

• Competitive salary and benefits
• Two duty meals provided at EKFC
• Health and wellness coverage
• Paid time off and public holidays
• Performance‑based annual bonus and salary review opportunities, subject to eligibility and company policy
• Recognition for achievements and commitment, including monetary NAJM Awards (Appreciation, Bronze, Silver & Gold levels)
• Learning and development support
• Team events and engagement activities

(Benefits may vary by role and location.)

Our Recruitment Journey

Our recruitment process is designed to be transparent and respectful:

• Application review
• Initial interview or assessment
• Technical Interview & Case Study presentation
• Employment Contract

We aim to keep candidates informed every step of the way.

(The recruitment and interview process may vary depending on the role.)