HR Business Partner (m / f / d), Field - CS - HR

Amazon; Dubai; On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic HR Business Partner to support its Customer Service organization. This full-time role involves providing strategic HR services, driving initiatives for employee relations, and collaborating with management to enhance workplace culture. The ideal candidate will possess extensive HR experience, strong communication skills, and the ability to navigate complex labor laws. Join a diverse and inclusive team dedicated to optimizing employee experience and fostering a positive work environment. If you're ready to make a significant impact in a fast-paced setting, this opportunity is perfect for you.

Qualifications

• 3+ years HR experience in a fast-paced customer-driven environment.
• Fluent in English and German, with knowledge of German labor law.
• Strong decision-making and problem-solving abilities.

Responsibilities

• Consult with management on HR implications of business decisions.
• Develop innovative shift models and HR processes.
• Drive key HR projects in employee engagement and staffing.

Skills

HR experience

Fluent English and German

Knowledge of German labor law

Motivational skills

Decision making

Problem solving

Communication skills

Negotiation skills

Tools

Online communication tools

Job description

HR Business Partner (m / f / d), Field - CS - HR

Job ID : 2762964 | Amazon CS Germany SE and Co KG

At Amazon we're working to be the most customer-centric company. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history. We are looking for a Human Resources Business Partner to support the Customer Service organization in Germany. The HR Business Partner is a full-time role primarily responsible and accountable for providing an operational, value-add and best in class HR service to the Customer Service teams as well as driving and implementing strategic HR programs and initiatives.

Job Responsibilities :

• Act as a consultant to the Amazon Management Team and provide input on the HR implications of business decisions and plans.
• Coach and mentor leaders within the CS organization.
• Implement initiatives to drive and maintain a culture of excellent employee relations and communications to build up a “Great Place to work.”
• Develop new innovative shift models and create flexible working time models.
• Develop and implement HR processes and policies.
• Focus on continuous improvement and share best practices with other Customer Support HR organizations as appropriate and coordinate with e.g. Payroll.
• Collaborate with HR Partners from Stock and Compensation & Benefit teams.
• Trustful collaboration with Works Councils.
• Drive key HR projects in people development, performance, employee engagement, recruiting & staffing.
• Liaise with other business departments.

About the team

When you join the Customer Service People eXperience and Technology (CS PXT) team, you’ll be part of an engaging team of human resources professionals who collectively support the Worldwide Amazon Customer Service organization. Here, you’ll work with global leaders to optimize people strategy and the employee experience, leverage science and technology to grow internal capabilities and scale our business in a fair, responsible way, and engage employees to create fun, diverse, and inclusive teams. No matter your career path, you will make a positive difference in the daily lives of Amazonians and will help shape the future of our business.

BASIC QUALIFICATIONS

• 3+ years HR experience in Human Resources within an international fast-paced customer-driven environment, preferably working with client groups in an operations setting.
• Fluent English and German skills are essential.
• Solid knowledge in German labor law.
• Demonstrate ability to motivate others and influence work behaviors.
• Proven ability to prioritize, meet deadlines, and make best use of limited resources.
• Decision Making / Complex Problem Solving - proactively gathers the right data from appropriate sources; conducts root cause analysis; refers to long term plans and goals; acts decisively, promptly and confidently; complex analysis.
• High dependability – be there to support the business.
• Possesses intellectual curiosity; brings insight into the team / business, especially in a multicultural and multi-location environment.
• Negotiation and influencing skills; able to listen to and persuade others based on sound logic.
• Proven presentation and communication skills.
• Affinity to online communication tools (emails, but also chat rooms, social media).
• Possesses experience with large scale workforce management and able to give educated counseling to CS managers on workforce planning.

PREFERRED QUALIFICATIONS

• Experience in working with a Works Council is a strong asset.
• Experience in an international environment.
• Project management experience with remote stakeholders.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https : / / www.amazon.jobs / en / privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https : / / amazon.jobs / content / en / how-we-hire / accommodations for more information.

Posted : April 15, 2025 (Updated about 11 hours ago)