HR Assistant, Immigration, UAE Immigration Team

Amazon; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A technology and e-commerce giant is seeking a UAE Immigration Associate in Dubai. This role focuses on coordinating and executing immigration services for employees. Ideal candidates will have experience in human resources and customer service, along with proficiency in Microsoft Office. Applications are encouraged from those who meet the qualifications for this case-working support position.

Qualifications

• 1 year of experience in human resources is preferred.
• 1 year of experience in customer service is needed.
• 1 year of experience with Microsoft Office products must be demonstrated.

Responsibilities

• Coordinate the execution of immigration services in the UAE.
• Maintain up-to-date case trackers and employee databases.
• Filing and executing immigration cases for employees.

Skills

Experience in human resources

Customer service skills

Proficiency in Microsoft Office

Education

High school or equivalent

Job description

Overview

Amazons UAE Immigration Team is growing its best-in-class professional service to deliver exceptional immigration support to Amazon business employees and candidates across the MENA region. The team of project managers, analysts, and experienced immigration subject matter experts act as strategic partners and consultants to Amazon business leaders and partner teams. The team centrally manages immigration filings and the vendors that support Amazon and delivers projects to improve the cost, quality, and compliance for immigration services at Amazon.

We are seeking a UAE Immigration Associate to support the needs of our growing UAE immigration team based in Dubai. In this role you will be responsible for the coordination and execution of the UAE immigration services. The team handles a high-volume of cases managing immigration requirements for sponsored employees across different jurisdictions (mainland or freezone entities) and their family members. The team manages and coordinates the end-to-end applications with employees, candidates, stakeholders, Ministry of Labor, freezone, and Immigration authorities.

The UAE Immigration Associate is part of the UAE immigration case working team; this is a case-working support role and acts as a coordinator within the case-working team, coordinating the workload and providing support across all daily case operations.

Responsibilities

• Filing and executing immigration cases, coordinating between Immigration Specialists and PROs.
• Typing and executing a high caseload of applications. A typical caseload would be approximately 45 mixed application types, including new, renewal, cancellation, and amendment of work permits and residency visas; each filing includes subapplications related to work permit, entry permit, medical test, Emirates ID, and residency visa stamping for each applicant.
• Plan and track all tasks required as part of an immigration process (case).
• Participate in weekly casework review meetings to examine progress against standard turnaround times and key metrics.
• Maintain up-to-date case trackers and master employee databases.
• Coordinate the collection of documents and draft application materials, including forms and letters for review and signature by required stakeholders.
• Support Immigration Specialists in all queries and immigration-related requests.
• Coordinate with colleagues for submission of applications, collection of documents, post-approval activities, and liaison with government officials.
• Maintain an excellent understanding of UAE immigration regulations and policies and communicate timely updates to colleagues, applicants, and business stakeholders.

Qualifications

• Experience in human resources
• Experience with customer service
• Experience with Microsoft Office products and applications
• High school or equivalent
• Experience in confidential environments
• 1 year of human resources experience
• 1 year of customer service experience
• 1 year of Microsoft Office products and applications experience

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