HR Assistant, Immigration, UAE Immigration Team

Q-Express Documents Transport; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player seeks a dedicated UAE Immigration Associate to join their dynamic team in Dubai. This role is pivotal in managing immigration services for sponsored employees and their families, ensuring compliance with UAE regulations. You will coordinate cases, liaise with government officials, and support Immigration Specialists in a fast-paced environment. If you have a passion for human resources and customer service, this opportunity offers a chance to make a significant impact while growing your career in a supportive and collaborative setting.

Qualifications

• 1+ years of experience in human resources and customer service.
• Proficiency in Microsoft Office applications.

Responsibilities

• Manage immigration cases and coordinate with stakeholders.
• Maintain up-to-date case trackers and prepare application materials.

Skills

Human Resources

Customer Service

Microsoft Office

Education

High School Diploma or Equivalent

Job description

- Experience in human resources

- Experience with customer service

- Experience with Microsoft Office products and applications

- High school diploma or equivalent

- Experience in confidential environments

About Amazon's UAE Immigration Team

Amazon's UAE Immigration Team is dedicated to providing exceptional immigration support across the MENA region. The team comprises project managers, analysts, and immigration experts who act as strategic partners to Amazon business leaders. The team manages immigration filings, vendors, and projects to improve service quality, compliance, and cost efficiency.

Position Overview: UAE Immigration Associate

Based in Dubai, the UAE Immigration Associate supports the UAE immigration team by coordinating and executing immigration services. The team handles a high volume of cases, managing immigration requirements for sponsored employees and their families across various jurisdictions, including mainland and freezone entities. Responsibilities include managing applications with employees, candidates, stakeholders, and government authorities.

Key Responsibilities

1. Filing and executing immigration cases, coordinating between Immigration Specialists and PROs.
2. Typing and managing a high caseload of applications, including new, renewal, cancellation, and amendments of work permits and residency visas.
3. Planning and tracking all tasks related to each immigration case.
4. Participating in weekly case review meetings to monitor progress against standards and metrics.
5. Maintaining up-to-date case trackers and employee databases.
6. Coordinating document collection and preparing application materials for review and signature.
7. Supporting Immigration Specialists with queries and requests.
8. Coordinating with colleagues for application submissions and liaising with government officials.
9. Staying informed about UAE immigration regulations and communicating updates to stakeholders.

Desired Candidate Profile

• At least 1 year of experience in human resources
• At least 1 year of customer service experience
• At least 1 year of experience with Microsoft Office applications

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