HR Assistant, Immigration, UAE Immigration Team

Amazon; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a UAE Immigration Associate to join their expanding team in Dubai. This role is vital for coordinating immigration services, managing a high volume of cases, and ensuring compliance with local regulations. You will work closely with employees, candidates, and government officials, making a significant impact on the immigration process for sponsored employees and their families. If you have a background in human resources and customer service, and are eager to contribute to a dynamic team in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• Experience in human resources and customer service.
• Proficiency in Microsoft Office applications.

Responsibilities

• Manage immigration cases and coordinate between specialists and PROs.
• Maintain case trackers and employee databases.
• Stay informed about UAE immigration regulations.

Skills

Human Resources

Customer Service

Microsoft Office

Confidential Environment Management

Education

High School Diploma or Equivalent

Job description

Description

Amazon’s UAE Immigration Team is expanding its professional services to provide exceptional immigration support to Amazon businesses, employees, and candidates across the MENA region. The team, consisting of project managers, analysts, and immigration experts, acts as strategic partners and consultants to Amazon business leaders and partner teams. They centrally manage immigration filings and vendors, aiming to improve cost, quality, and compliance for immigration services at Amazon.

We are seeking a UAE Immigration Associate to support our growing UAE immigration team based in Dubai. This role involves coordinating and executing UAE immigration services, managing a high volume of cases, and handling immigration requirements for sponsored employees and their families across different jurisdictions (mainland or freezone entities). Responsibilities include managing end-to-end applications with employees, candidates, stakeholders, and authorities such as the Ministry of Labor and immigration offices.

Key job responsibilities

1. Filing and executing immigration cases, coordinating between Immigration Specialists and PROs, managing a caseload of approximately 45 applications of various types, including new, renewal, cancellation, and amendments of work permits and residency visas.
2. Planning and tracking all tasks related to each immigration case.
3. Participating in weekly review meetings to monitor case progress against standard turnaround times and metrics.
4. Maintaining up-to-date case trackers and employee databases.
5. Coordinating document collection and drafting application materials for review and approval.
6. Supporting Immigration Specialists with queries and requests.
7. Coordinating application submissions, document collection post-approval, and liaising with government officials.
8. Staying informed about UAE immigration regulations and policies, and communicating updates to colleagues and stakeholders.

Basic Qualifications

• Experience in human resources
• Experience in customer service
• Proficiency with Microsoft Office applications
• High school diploma or equivalent
• Experience in confidential environments

Preferred Qualifications

• Over 1 year of human resources experience
• Over 1 year of customer service experience
• Over 1 year of experience with Microsoft Office applications

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you need workplace accommodations during the application or onboarding process, please visit this link. For applications outside listed regions, contact your Recruiting Partner.

Company: Q-Express Documents Transport

Job ID: A2970902