HR Assistant AMZL UAE

Amazon; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading company seeks an HR Assistant to support its Operations teams, providing essential HR functions and driving process improvement initiatives. Ideal candidates will possess experience in human resources and customer service and be proficient in Microsoft Office. Flexibility for shifts in a dynamic environment is essential.

Qualifications

• 6 months of experience in human resources and customer service.
• Experience in a confidential environment.
• Familiarity with Microsoft Office products.

Responsibilities

• Responding to employee inquiries and ensuring documentation accuracy.
• Acting as a Subject Matter Expert for stakeholders.
• Leading process improvement initiatives.

Skills

Customer Service

Confidentiality

Process Improvement

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

At Amazon, we are working to be the most customer-centric company on earth. To achieve this, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history.

We are looking for a dynamic, organized, self-starter to join our Human Resources department as an HR Assistant supporting our Operations teams.

Key job responsibilities

The HR Assistant is both a strategic and hands-on role that provides Human Resources support to our customer service centers. The role is critical in executing our people initiatives, providing excellent internal customer support, and driving HR functional excellence and process improvement. Tasks vary in volume and complexity and include internal auditing, reporting, and managing cases and projects. The HR Assistant also partners with various stakeholders, maintains confidentiality, and works within Service Levels.

Responsibilities include but are not limited to:

• Responding quickly and accurately to questions from employees and ensuring employee documentation is complete and accurate.
• Acting as a Subject Matter Expert for employees and escalating issues as appropriate.
• Providing training and guidance on policies, processes, and systems to stakeholders and team members.
• Creating and distributing standard communications.
• Auditing and analyzing key findings.
• Leading process improvement initiatives and developing suggestions to maximize resource value.
• Performing project tasks as directed.
• Performing other duties and responsibilities as needed.

*Note: Amazon Operations and Distribution is a 24/7 environment. This position requires full shift flexibility, including night shifts, overtime, holidays, and weekends, based on business needs.

Minimum qualifications

• 6 months of human resources experience
• 6 months of customer service experience
• High school diploma or equivalent
• 6 months of experience with Microsoft Office products and applications
• Experience working in confidential environments

Preferred qualifications

• 1 year of human resources experience
• 1 year of customer service experience
• 1 year of experience with Microsoft Office products and applications

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