HR & Administration Officer

National Bank of Kuwait; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading bank in Dubai is seeking an HR/Admin Support professional to assist with various HR-related tasks and administration duties. The ideal candidate will have a university degree and a minimum of 4 years of experience in HR or administrative roles, with strong communication and interpersonal skills. Responsibilities include managing customer interactions, overseeing contracts, and ensuring compliance with bank policies. Candidates with UAE banking experience are encouraged to apply.

Qualifications

• Minimum 4 years’ experience in HR/Admin roles.
• Technical knowledge of CCTV, Alarm, & Access Systems is advantageous.
• Experience in facilities management.

Responsibilities

• Assist the Head of HR & Admin with HR-related matters.
• Attend to customer calls professionally and courteously.
• Manage incoming mail and process purchases and payments.

Skills

Issue resolution skills

Attention to detail and accuracy

Proficiency in computer skills

Excellent communication skills

Interpersonal skills

Knowledge of bank policies and procedures

Education

University degree

Job description

Key Responsibilities & Accountabilities

HR Support:

1. Assist the Head of HR & Admin with HR-related matters, including updating staff documents (visas, Emirates ID, etc.), ensuring all job descriptions are completed, approved, and signed, and handling ad hoc HR issues as required.

Administration Support:

1. Attend to customer calls professionally and courteously, providing quick responses and excellent service.
2. Manage incoming mail for the bank, ensuring proper stamping, logging, organization, and distribution to relevant departments.
3. Process purchases and payments for supplies, ensuring adherence to policies and procedures.
4. Maintain updated records such as PO & Contracts Register for future reference.
5. Oversee renewal of all bank service contracts in coordination with business and legal departments.
6. Manage cash advances and utility payments (DEWA, Salik, Etisalat) across branches and update relevant registers, including assets, safes, fireproofs, office keys, and stamps.
7. Assist the Department Manager with insurance renewals, supervising communication systems, negotiating vendor contracts, managing outsourced services, scheduling maintenance, and supporting branch opening or relocation activities.
8. Ensure CCTV, Access Control, and Alarm Systems comply with regulations, coordinating with stakeholders and vendors.
9. Conduct routine inspections and supervise scheduled maintenance within the bank and branches.

Qualification & Experience

1. University degree.
2. Minimum 4 years’ experience in HR/Admin roles.
3. Technical knowledge of CCTV, Alarm, & Access Systems is advantageous.
4. Experience in facilities management.

Competencies

• Developing others
• Teamwork and initiative
• Relationship building and maintenance
• Problem solving
• Results-oriented mindset

Skills

• Issue resolution skills
• Attention to detail and accuracy
• Proficiency in computer skills
• Excellent communication skills
• Interpersonal skills
• Knowledge of bank policies and procedures

Candidates with UAE banking & financial services experience currently residing in the UAE are encouraged to apply. Please send your application and CV to [e-mail]. Due to high application volume, only shortlisted candidates will be contacted for an interview.