Housekeeping Team Lead

Wynn Al Marjan Island; Ras Al Khaimah; On-site; AED 30,000 - 45,000; Full time

Job summary

A leading company in hospitality is seeking a Housekeeping Manager to ensure the highest standards of cleanliness and guest satisfaction at their facilities. This role involves managing a dedicated team, implementing cleaning procedures, and fostering a culture of excellence in a dynamic environment. Candidates should have experience in leadership roles within housekeeping and be proficient in managing schedules and operations.

Qualifications

• Minimum of two years in housekeeping, with at least one year in a leadership role.
• Proficiency in scheduling and inventory management.
• Knowledge of cleaning products and health standards.

Responsibilities

• Oversee cleanliness standards in guest rooms and public spaces.
• Lead and manage housekeeping staff and their schedules.
• Conduct inspections to ensure compliance with hygiene standards.

Skills

Leadership

Problem Solving

Communication

Time Management

Decision Making

Interpersonal Skills

Education

Bachelor's degree in hospitality management

Job description

General Purpose

To oversee and ensure the highest standards of cleanliness and hygiene within all assigned areas, including staff accommodations, guest rooms, and public spaces, by implementing systematic cleaning procedures, leading a dedicated housekeeping team, and fostering a culture of excellence in presentation and sanitation across all operations

This position is also responsible for providing leadership to enhance employee engagement and guest satisfaction

Essential Duties & Tasks

• Ensures the Wynn standards of cleanliness and appearance across all housekeeping areas, including guest rooms, staff accommodations, back-of-house lockers, and all public spaces, emphasizing surgical-level cleanliness in every detail. Implement rigorous and systematic deep-cleaning procedures on a regular basis to maintain an impeccable environment across all rooms and facilities
• Performs opening and closing shift procedures and creates as well as adjusts daily and weekly shift schedules to integrate comprehensive cleaning initiatives. Establishes schedules for daily, weekly, and monthly deep-cleaning tasks, along with specialized cleaning projects and guest requests, ensuring all areas meet the highest standards of hygiene and presentation. Conducts frequent and detailed inspections of guest rooms, hallways, and related spaces, focusing on identifying and rectifying any cleanliness concerns
• Leads and manages the housekeeping staff, providing clear directions and setting ambitious yet achievable goals to enhance both employee performance and guest satisfaction. Stresses the importance of maintaining hygienic excellence under pressure while fostering a calm and collaborative team environment. Offers coaching, counseling, and performance reviews, ensuring staff are trained and equipped to deliver exceptional cleanliness standards
• Creates plans for special cleaning projects to address specific needs or seasonal requirements, ensuring all spaces remain pristine and welcoming. Maintains open communication with other departments to coordinate efforts and enhance guest experiences, ensuring effective handling of internal and external interactions with professionalism and care
  
  

Job Requirements

• A bachelor's degree in hospitality management is a plus, showcasing a commitment to education and professional growth
• Minimum of two years of experience in housekeeping or a related field, with at least one year in a leadership or supervisory role preferred. Leadership experience should reflect progressive values and adaptability in dynamic environments, including resilience in challenging situations
• Experience in pre-opening operations is highly desirable, demonstrating the ability to establish processes, recruit and train staff, and set up systems from the ground up
• Proficiency in scheduling, inventory management, and housekeeping operations, emphasizing efficiency as a form of art and ensuring seamless execution of tasks
• Knowledge of cleaning products, tools, and techniques, including deep-cleaning processes, to maintain surgical-level cleanliness and impeccable presentation
• Familiarity with health and safety standards in hospitality environments, ensuring a service-driven approach to guest and staff well-being
• Ability to lead, manage, and motivate a team effectively while fostering a positive, collaborative work environment that strives for excellence in every interaction
• Strong skills in coaching, counseling, performance reviews, and training staff to uphold and embody Wynn Culture values, including resilience and adaptability, in maintaining high standards of service and presentation
• Demonstrated ability to ensure cleanliness and exceptional presentation in all areas, including guest rooms, staff accommodations, and public spaces, embracing efficiency and artistry in operations
• Exceptional decision-making and problem-solving skills to address cleanliness concerns, adapt schedules to specialized cleaning projects, and implement progressive strategies to enhance guest satisfaction
• Excellent verbal and written communication abilities to coordinate across departments, handle guest interactions with professionalism, and provide clear instructions to staff, emphasizing service-driven values
• Expertise in creating, adjusting, and executing schedules for daily, weekly, and monthly cleaning initiatives, while managing simultaneous projects and prioritizing tasks efficiently, embodying the Wynn principle of working as an art form
• Proven resilience and adaptability to navigate high-pressure situations, fluctuating demands, and unforeseen challenges effectively
• Ability to perform physical tasks as needed, including standing, bending, and lifting, to assist in maintaining cleanliness and handling equipment
• Willingness to work varied shifts, including weekends and holidays, to uphold the highest standards of cleanliness, efficiency, and guest satisfaction, reflecting the dedication to excellence that defines the Wynn Culture