Housekeeping Supervisor - Holiday Inn & Suites Science Park

InterContinental Hotels Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

Join a leading hotel group as a Housekeeping Supervisor in Dubai. You'll ensure the highest standards of cleanliness and guest satisfaction while supervising a dedicated team. This role requires strong organizational and interpersonal skills, with opportunities for career growth in a dynamic environment.

Benefits

Competitive salary

Full uniform provided

Room discounts

Training and development opportunities

Qualifications

• 1 to 2 years of experience in a similar role in a 4* or 5* city hotel.
• Familiarity with housekeeping operations and standards.
• Ability to work under pressure and adapt to changing priorities.

Responsibilities

• Supervise room attendants and ensure cleanliness in all areas.
• Assist in training staff and maintaining service standards.
• Report maintenance issues and manage guest requests.

Skills

Attention to detail

Team player

Interpersonal skills

Organizational skills

Tools

Opera

Job description

Housekeeping Supervisor - Holiday Inn & Suites Science Park

Travel is a journey. We help make it a joy.

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So, if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn family.

Holiday Inn & Suites Dubai Science Park is looking for a dedicatedHousekeeping Supervisorto join their extraordinary culinary team! Ideally located in the heart of Dubai Science Park, in the most sought after residential area of Dubai. Minutes away from mega malls, magnificent Jumeirah Beaches, world’s leading tourist attractions and Parks, auto drome and over 5 championship golf courses, the newly opened Holiday Inn & Suites atDubai Science Park includes 240 hotel rooms and suites and 84 one-bedroom apartments, anchor F&B offerings and an extensive 1026sqm cutting-edge meeting and events facilities.

As our Housekeeping Supervisor, you will play a crucial role in ensuring the cleanliness, comfort, and overall satisfaction of our guests.Some of your main responsibilities will include:

• Supervise room attendants on maintenance of cleanliness in all guestrooms, corridors, service areas and any other areas on the floors.
• Assist Room Attendants and supervise releasing of guestrooms into ‘Inspected’ status.
• Work and liaise closely with Room Attendants in cleaning and preparing for V.I.P. arrivals or group delegations.
• Ensure that Room Attendants trolleys are neat and fully stocked at all times.
• Ensure strict control of service stations, including monitoring of required level of ‘par stock’ to minimize the vertical movement in terms of logistics.
• Ensure that all occupied rooms are cleaned.
• Ensures that the Room Attendants fill out their Check Lists room by room and that any remarks are followed up.
• Immediately report any missing items or damages to Housekeeping Manager.
• Immediately attend to tasks requiring urgent attention, such as: soiled or damaged curtains, carpets, upholstery, equipment, etc.
• Ensure that shower curtains, pillows, bedspreads, duvets/blankets, underneath furniture spaces, curtains and upholsteries are cleaned according to regular program/standards.
• Report and follow up on maintenance requests.
• Liaise closely with Front Office and Engineering in servicing guest request.
• Check vacant rooms daily to make sure there are no discrepancies.
• Ensure that rooms with “Do Not Disturb” signs are followed up on.
• Supervise the responsible use of all available systems and equipment, including but not limited to trolleys, vacuum cleaner, carpet washer, etc.
• Ensure the optimum use and control of all chemicals and supplies to minimize wastage.
• Ensures that all keys are handled responsibly and signed back in after duty.
• Perform other duties as assigned by Housekeeping Manager and assists in all housekeeping activities.
• Assist in building an efficient team of employees by taking an active interest in their welfare, safety and development.
• Communicate effectively both verbally and in writing to provide clear direction to staff in performing their tasks.
• Trains employees ensuring that they have the necessary skills to perform their duties with the maximum efficiency, including certification and compiling monthly training reports. Trains staff to become multi-skilled.
• Supervise the employees within the section, ensuring that the correct standards and methods of service are maintained.
• Be knowledgeable and continuously update oneself, as well as colleagues within the section, about hotel facilities, activities and promotions and provide accurate information to guests as necessary.
• Ensure that all employees have a complete understanding of and adhere to the hotel’s policy relating to fire, hygiene, health, safety, rules and regulations.
• Participate in meeting and ensure that regular shift briefings of staff are carried out. Attends meetings as required.
• Maintains an efficient roster to optimize productivity, especially during holidays and low occupancy periods.
• Plan work and cleaning schedules to have ample supply of inspected rooms/suites for guest requirements at all times.
• Ensures that any Lost & Found properties are promptly brought to Housekeeping Office.
• Assist the Housekeeping Manager in planning of vacation schedules.
• Keeps close contact with Engineering, Front Office and Laundry departments and map out necessary schedules for a smooth flow operation throughout the hotel departments.

What we need from you

The ideal candidate must 1 to 2 years of progressive work-related experience in the same role in a 4* or 5* city hotel in Dubai andshould be familiar with opera. She/he should have strong capabilities in handling technicality of housekeeping mediums & organizing, detail-oriented and, with ability to work under pressure of deadlines and ever-shifting priorities in a fast-paced environment. Also must be a team player, have strong interpersonal skills, and work well independently as well as part of a team, flexible attitude and ability to adapt to changing priorities and business needs.Available to work shifts, over weekends and on public holidays.

How do I deliver this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG hotels.

Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude:being caring, wanting to make a positive difference, and building genuine connections with guests
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeingframework, we are committed to supporting well-being in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button.Start your journey with us today and let's #GoFurtherTogether.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.