Housekeeping Supervisor at InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa

We take our housekeeping standards seriously. So, we’re searching for Housekeeping Supervisor with an exceptional eye for detail and a passion for perfection to make sure every guest enjoys a truly memorable experience.

A little taste of your day-to-day:

Every day is different, but you’ll mostly be:

As our Housekeeping Supervisor, you will play a crucial role in ensuring the cleanliness, comfort, and overall satisfaction of our guests. Some of your main responsibilities will include:

• Supervise room attendants on maintenance of cleanliness in all guestrooms, corridors, service areas and any other areas on the floors.
• Assist Room Attendants and supervise releasing of guestrooms into ‘Inspected’ status.
• Work and liaise closely with Room Attendants in cleaning and preparing for V.I.P. arrivals or group delegations.
• Ensure that Room Attendants trolleys are neat and fully stocked at all times.
• Ensure strict control of service stations, including monitoring of required level of ‘par stock’ to minimize the vertical movement in terms of logistics.
• Ensure that all occupied rooms are cleaned.
• Ensures that the Room Attendants fill out their Check Lists room by room and that any remarks are followed up.
• Immediately report any missing items or damages to Executive Housekeeper.
• Immediately attend to tasks requiring urgent attention, such as soiled or damaged curtains, carpets, upholstery, equipment, etc.
• Ensure that shower curtains, pillows, bedspreads, duvets/blankets, underneath furniture spaces, curtains and upholsteries are cleaned according to regular program/standards.
• Report and follow up on maintenance requests.
• Liaise closely with Front Office and Engineering in servicing guest requests.
• Check vacant rooms daily to make sure there are no discrepancies.
• Ensure that rooms with “Do Not Disturb” signs are followed up on.
• Supervise the responsible use of all available systems and equipment, including but not limited to trolleys, vacuum cleaner, carpet washer, etc.
• Ensure the optimum use and control of all chemicals and supplies to minimize wastage.
• Ensures that all keys are handled responsibly and signed back in after duty.
• Perform other duties as assigned by Executive Housekeeper and assists in all housekeeping activities.
• Assist in building an efficient team of employees by taking an active interest in their welfare, safety and development.
• Communicate effectively both verbally and in writing to provide clear direction to staff in performing their tasks.
• Trains employees ensuring that they have the necessary skills to perform their duties with the maximum efficiency, including certification and compiling monthly training reports. Trains staff to become multi-skilled.
• Supervise the employees within the section, ensuring that the correct standards and methods of service are maintained.
• Be knowledgeable and continuously update oneself, as well as colleagues within the section, about hotel facilities, activities and promotions and provide accurate information to guests as necessary.
• Ensure that all employees have a complete understanding of and adhere to the hotel’s policy relating to fire, hygiene, health, safety, rules and regulations.
• Participate in meetings and ensure that regular shift briefings of staff are carried out. Attend meetings as required.
• Maintains an efficient roster to optimize productivity, especially during holidays and low occupancy periods.
• Plan work and cleaning schedules to have ample supply of inspected rooms/suites for guest requirements at all times.
• Ensures that any Lost & Found properties are promptly brought to Housekeeping Office.
• Assist the Executive Housekeeper in planning of vacation schedules.
• Keeps close contact with Engineering, Front Office and Laundry departments and map out necessary schedules for a smooth flow operation throughout the hotel departments.
  
  

What We need from you:

• At least 2-year experience working in a 5-star hotel industry in a Housekeeping environment
• Excellent communication skills
• Must speak fluent English
• Knowledge of Microsoft Office and Opera
• Flexible attitude to shifts – you may be required to work nights, weekends and/or holidays
  
  

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.