Housekeeping Supervisor

As a Housekeeping Supervisor, you will oversee the daily operations of the housekeeping department, ensuring that our hotel rooms and public areas are maintained to the highest standards of cleanliness and presentation. You will lead a team of housekeepers, manage inventory and supplies, and work closely with other departments to enhance the overall guest experience.

What you will be doing :

• Supervise and coordinate the activities of housekeeping staff, including room attendants, cleaners, and housemen.
• Ensure all guest rooms, corridors, and public areas meet the hotel's cleanliness and presentation standards.
• Conduct regular inspections of guest rooms and public areas to ensure adherence to quality standards.
• Manage inventory of cleaning supplies and equipment, and reorder as necessary.
• Train, mentor, and evaluate housekeeping staff to ensure high performance and professional development.
• Handle guest requests and complaints promptly and professionally, resolving issues to the satisfaction of the guest.
• Collaborate with the front desk, maintenance, and other departments to ensure smooth operations and a seamless guest experience.
• Ensure compliance with health and safety regulations and hotel policies.
• Prepare and maintain reports related to housekeeping operations, including room status, inventory levels, and staff performance.

Qualifications

• Proven ability to successfully lead and motivate colleagues
• Previous supervisory experience in a similar environment will be an asset, with a proven ability to provide professional, friendly and engaging service
• Good computer literacy (experience using Property Manager System preferred, and proficiency in MS Word, Outlook and Excel)
• Self‑motivated, with the ability to make effective decisions
• Demonstrates initiative, and the ability to work with minimal supervision
• Ability to maintain high service levels under pressure
• Physically fit to lift heavy objects repeatedly
• Ability to consistently stand and walk throughout shift