Housekeeping Supervisor

SWISSOTEL; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A renowned international hotel in Dubai is seeking a Housekeeping Supervisor to manage and oversee housekeeping tasks. The ideal candidate should have a degree in hospitality management and a minimum of 2-3 years of experience in housekeeping, with strong leadership, communication, and customer service skills. This position requires attention to detail, multitasking abilities, and proficiency in PMS and Microsoft Office. The hotel provides a vibrant downtown location near major attractions.

Qualifications

• Minimum of 2-3 years of experience in housekeeping, with at least 1 year in a supervisory role.
• Flexibility to work various shifts, including weekends and holidays.
• Demonstrated ability to train and mentor housekeeping staff.

Responsibilities

• Manage and supervise all tasks of his / her staff.
• Ensure cleanliness of guest rooms and common areas.
• Conduct daily briefings with staff and regular room checklists.

Skills

Attention to detail

Good communication skills

Excellent customer service skills

Ability to multitask

Education

Degree in hospitality management

Tools

Property Management Systems (PMS)

Microsoft Office Suite

Job description

Job Description

• Manage and supervise all tasks of his / her staff
• Ensure cleanliness of guest rooms, guest room balconies, guest corridors, linen rooms and housekeeping pantries according to set standards and procedures
• Ensure that guest supplies are replenished
• Ensure guests’ requests are promptly and courteously met
• Report damage or malfunction in hotel rooms using P.M.S system
• Maintain equipment in proper state of cleanliness and repair
• Maintain a section floor report
• Conduct daily briefings with staff at floor level
• Conduct regular room checklists
• Report unusual behavior / activities on floors to Assistant Housekeeping Manager
• Record room status in allocated section accurately
• Comply with hotel’s health, safety and hygiene policies
• Attend meetings and training sessions as required
• Fully understand the difference in guest levels (VIP) and in room categories

Qualifications

Good eye for details.

Working knowledge of housekeeping and hotel services, policies and operations.

Demonstrated supervisory experience and skills.

Good communication skills.

Degree in hospitality management preferred.

Minimum of 2-3 years of experience in housekeeping, with at least 1 year in a supervisory role.

Proficiency in property management systems (PMS) and Microsoft Office Suite.

Strong organizational and time management skills.

Ability to multitask and prioritize in a fast-paced environment.

Excellent customer service skills and ability to handle guest complaints effectively.

Knowledge of cleaning chemicals, proper handling, and safety procedures.

Flexibility to work various shifts, including weekends and holidays.

Physical stamina to stand for extended periods and lift up to 25 pounds.

Bilingual skills (English and another relevant language) are a plus.

Experience with inventory management and budgeting for housekeeping supplies.

Demonstrated ability to train and mentor housekeeping staff.

Additional Information

Directly opposite to The Dubai Mall, the iconic Burj Khalifa, 10 minutes walk to the Dubai Metro Station and within a few minutes’ drive to DIFC, World Trade Centre and just 15 minutes’ drive from Dubai International Airport, Swissotel Al Murooj is located in downtown Dubai, one of the city’s favoured destinations for business or leisure.