Housekeeping Supervisor

Raffles Hotels & Resorts; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

An established industry player in luxury hospitality seeks a dedicated Housekeeping Supervisor to lead a team in maintaining impeccable standards. This role involves managing housekeeping operations, ensuring guest satisfaction, and upholding cleanliness across all areas of the hotel. Ideal candidates will possess strong leadership and interpersonal skills, with a proven track record in hospitality. Join a prestigious organization where your contributions will enhance guest experiences and set benchmarks in service excellence. If you are passionate about delivering top-tier service and thrive in a dynamic environment, this opportunity is perfect for you.

Qualifications

• Minimum 3 years experience in a similar capacity in the hospitality industry.
• Strong leadership and training skills required.

Responsibilities

• Manage and supervise all tasks of housekeeping staff.
• Ensure cleanliness and maintenance of guest rooms and public areas.
• Conduct daily briefings and regular room checklists.

Skills

Leadership Skills

Interpersonal Skills

Attention to Detail

Reading Proficiency in English

Writing Proficiency in English

Oral Proficiency in English

Education

Degree from School for Tourism & Hotel Management

Tools

P.M.S system

Job description

Manage and supervise all tasks of his/her staff.
Ensure cleanliness of guest rooms, guest room balconies, guest corridors, linen rooms, and housekeeping pantries according to set standards and procedures.
Supervise public areas.
Ensure that guest supplies are replenished.
Ensure guests' requests are promptly and courteously met.
Report damage or malfunction in hotel rooms using P.M.S system.
Maintain equipment in proper state of cleanliness and repair.
Maintain a section floor report.
Conduct daily briefings with staff at floor level.
Conduct regular room checklists.
Report unusual behavior/activities on floors to Assistant Housekeeping Manager.
Record room status in allocated section accurately.
Comply with hotel’s health, safety, and hygiene policies.
Attend meetings and training sessions as required.
Fully understand the difference in guest levels (VIP) and in room categories.

Personal Attributes

Good reading, writing, and oral proficiency in English.
Must be well presented and professionally groomed at all times.
Strong interpersonal skills and attention to detail.
Must have good leadership skills and training skills.
Degree from School for Tourism & Hotel Management.
Minimum 3 years experience in a similar capacity in the hospitality industry.